Salesforce Technical Support Specialist

We are now looking for a Salesforce Technical Support Specialist to join our new Salesforce Support team in the Packaging Materials division’s Commercial Excellence IT and Digitalization Organization. This team collaborates to ensure the smooth operation, optimization, and continuous improvement of Salesforce and other applications within the organization. Each member plays a crucial role in leveraging technology to drive business success and efficiency in our division.

In this key role, you will focus on troubleshooting, resolving issues, and providing Business support for our Salesforce platform and PROS (Price management application). Task includes providing Technical Support, Documentation, Reporting and Analytics, and foremost collaboration with other teams. Supporting user Training as needed.

This temporary or Job rotation role is expected to last for 6 months. The location will be in Helsinki, Ostrava and the United Kingdom or any other Stora Enso location within the Nordics, and you will report to the Product Manager

About you

The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with users across the organization. Detailed qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.

• 3+ years of experience in technical support for Salesforce or similar CRM systems.

• Strong understanding of Salesforce functionalities, including apex programming, data modelling, and reporting tools.

• Salesforce Certification is preferable and seen as a benefit or other relevant Salesforce certifications.

• Excellent problem-solving and analytical skills.

• Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.

• Experience with Salesforce integrations and third-party applications is a plus.

• Ability to work effectively in a team environment and manage multiple tasks simultaneously.

What we offer 

You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. Sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental wellbeing.

How can you apply for this role?

You can only submit your application via our recruitment tool. We hope to hear from you as soon as possible but at the latest by 22th September.

For more information, please contact the hiring manager Gavin Bayley, gavin.bailey@storaenso.com.

Our recruitment process can include pre-employment actions such as background, reference and health checks as well as a drug test.

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices. 

The Packaging Materials division is a global leader and expert in circular packaging providing premium packaging materials based on virgin and recycled fiber. Stora Enso helps customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food, beverage and transport packaging with a wide selection of base boards and barrier coatings.