Assistant Manager Transportation Operations

Overview

As an Assistant Transportation Manager, you will plan, supervise, and coordinate activities to monitor, evaluate, control, and maintain the delivery and quality of fixed route transit services provided to the riding public in accordance with established Community Transit standards.  You will perform a variety of duties to ensure the on-time delivery of quality service.

Essential Duties

• Supervise assigned teams.  Prioritize work plans and performance goals.  Collaborate with employees to interpret and monitor performance standards.  Make hiring recommendations and prepare probationary and annual performance reviews.  Administer discipline, conduct termination hearings, and terminate employment when necessary.  May testify at hearings and arbitrations.
• Motivate and coach employees towards active and responsible participation in daily work to align with department and company values.  Counsel employees on work performance.  Manage sensitive and difficult personnel matters confidentially and professionally.
• Investigate and resolve employee incident reports, suggestions, equipment and safety concerns, and personal issues promptly, both verbally and in writing.  May need to assume the duties of Coach Operator in emergent situations.
• Interact and develop rapport with subordinates, peers, managers, co-workers, and the public to assure safe, courteous, and reliable service.
• Investigate and resolve customer comments, complaints, and issues.  Confer with employees and other agency department staff as necessary to ensure adequate response to customer concerns.
• Review and audit existing operations and practices.  Analyze information and summarize findings and conclusions.  Make recommendations for improvements.
• Interpret contracts, policies, and procedures to resolve issues.  Maintain current knowledge and understanding of applicable contracts, policies, and procedures. 
• Resolve grievances and problems at the earliest opportunity, if possible.  Research and provide documentation for response to grievances.  Recommend grievance solutions and write grievance responses. 
• Develops and leads team projects per the scope of work set by the team sponsor; implements program goals and objectives.  Assigns and delegates responsibility for achieving program goals and objectives to direct reports and/or team members.
• Assist with the annual department budget planning process and make budget recommendations.
• Perform other duties of a similar nature or level.

Requirements

Minimum Qualifications

• 4 years of supervisory or management experience within a union environment OR 3 years of general supervisory and management experience directly supervising union employees.
• 2 years of transportation/transit industry experience.
• Able to demonstrate a safe driving record, documented by a five-year driving records report obtained from any state licensed to operate a vehicle in the last five years.  Criteria include having no moving violations within the previous 2 years and no more than 2 within the previous 5 years.  No more than 2 accidents (at fault or not at fault) within the last 5 years.  No DUIs, Reckless, Negligent Driving, Hit and Run, Leaving the Scene of an Accident, Vehicle Assault, Homicide or Felony convictions, or revocation of license within the last 10 years.  No alcohol or drug-related convictions within the previous 10 years.
• Ability to obtain and maintain a Washington State Commercial driver's license (must acquire within six months of hire).
• No written discipline in the last three years, (applies to both internal and external applicants).
• Ability to work on-call and on weekends as needed

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Supervising and managing employees.
• Performance management (coaching, counseling, staff development, performance improvement planning, discipline.)
• Conducting workplace investigations, including interviewing witnesses and creating documentation.
• Problem analysis and decision-making.
• Conflict resolution, mediation, or facilitation.
• Union contract administration.

Skill Requirements

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission.  Inspiring and fostering team commitment, pride, and trust.  Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect. 
• Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions. Able to produce professional level reports. 
• Customer service - Anticipates and meets the needs of both internal and external customers.  Is committed to continuous improvement.  Demonstrates a commitment to serve the public.
• Windows and Microsoft Office products or equivalent email, word processing and spreadsheet applications.  
• Ability to negotiate and influence others to achieve business goals and core values.
• Managing multiple tasks simultaneously and effectively and adjusting to changing priorities.
• Managing and resolving conflicts and disagreements constructively.  Using emotional intelligence to navigate complex and challenging situations.
• Dealing effectively and tactfully with agency officials, employees, and the public.
• Assigning work to staff effectively, using their strengths to the best advantage.
• Recognizing when something is wrong or is likely to go wrong.
• Ability to quickly learn new technology platforms and embrace continuous learning.
• Behave in an honest, fair, and ethical manner.  Shows consistency in words and actions.  Models high ethical standards.

Preferred Knowledge and Skills

• Transit Industry work experience.
• Project management techniques and practices.
• Transit operations.
• Existing policies and Standard Operating Procedures (SOPs).
• Community Transit system, including all routes and bid process.
• Trapeze and APTS systems.
• Presentation software applications (Microsoft PowerPoint or equivalent).
• Understanding, interpreting, and applying contracts, laws, and regulations (such as Department of Transportation (DOT) rules).
• Compiling and analyzing data.  Preparing narrative and statistical reports.

Working Conditions

Work is performed in an office setting and in a shop, operations base, or outdoors.  Must be able to sit for extended periods of time, and to stand and walk between buildings, bus stations or stops, and other locations.  You may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions.  You may also be required to lift and carry materials up to 20 pounds occasionally and 10 pounds frequently. 

Application and Selection Process

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.