Network Operations Center Engineer

8 days ago
Full time role
In-person · New York, NY, US... more

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got big goals.

As a Network Operations Center Engineer at Via, you'll be a critical part of Via's platform monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services, ensuring reliability for our platform, and responding to critical incidents that impact our platform’s success in real time. This role will be at the forefront of our effort to maintain a stellar partner experience, and a powerful product across our services.

What You'll Do:

  • Monitor Via’s service availability and performance, while handling performance incidents quickly and professionally.
  • Monitor the stability of our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
  • Manage internal notifications during incidents, in order to update Via’’s employees and management about any service degradation and changes of status, at any given time.
  • Work with various R&D and Business teams to resolve complex issues pertaining to service performance.
  • Implement timely solutions to customer issues or escalate complexity to another team internally when needed.

Who You Are:

  • Go-getter with minimum of 0-2 years professional work (or work-study) experience.
  • Highly service-oriented and empathetic, with an ability to communicate under pressure.
  • Quick to action: you’re able to identify/triage incidents with urgency in a complex production environment.
  • A fast learner: able to learn and understand complex workflows quickly.
  • A team player who is excited about collaborating with others, but also able to fly solo with independence when needed.
  • You hold a degree in a technical subject matter such as Computer Science / Engineering / Information Systems or a similar area.
  • Experience with troubleshooting and providing support in a SaaS / IT environment. 
  • Understanding of monitoring concepts and management tools.

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $65,000 - $75,000 per year.
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.