Sr. Staff Customer Program Manager

3 months ago
Full time role
In-person · Emeryville, CA, US... more

About Us

We are Sila, a next-generation battery materials company. Our mission is to power the world’s transition to clean energy. To create this future, our team is building a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking battery materials that significantly increase the energy density of batteries, while reducing their size and weight. The result? Smaller more powerful batteries that can unlock innovation in consumer devices and accelerate the mass adoption of electric cars to eliminate our dependence on fossil fuels. We're tackling one of the biggest challenges of our time every day, and together we're redefining what's possible. Are you ready to be a part of a team committed to changing the world?

Who You Are

As a Sr. Staff Customer Program Manager, Consumer Accounts, you are a core member of Sila’s customer-facing organization and are responsible for fostering sales of our products and ensuring superior customer experience. Reporting to the Vice President of Accounts, you will provide the necessary support for leading each customer-facing program to success, from nomination, to sale, to post-sale support, and to follow-on orders. Our programs are deep technical engagements with customers and will require you to develop advanced knowledge and understanding of our materials vis-a-vis battery design and performance so as to drive them forward.

Responsibilities and Duties  

  • Communicate with customers to gather information on their requirements, organization structure, and processes (product development, decision-making, and etc.) and to share information on Sila’s current programs and product roadmap, keeping Sila’s value proposition alive in the minds of our customers.
  • Collaborate with Product Management to understand and translate customer product roadmaps and product requirements into a product strategy at Sila that meets the company’s business objectives.
  • Define and drive customer program timelines and deliverables in alignment with Sila’s broader program requirements; Proactively identify and highlight critical-path dependencies, risks, and opportunities to accelerate progress.
  • Ensure meetings with customers and partners are productive and add value by timely preparing and aligning among all parties the agendas, discussion topics, and required participants.
  • Communicate updates to key internal stakeholders in a timely manner; synthesize data, summarize customer meeting notes, present proposals, and provide actionable insights tailored to the relevant audience. 
  • Proactively engage with stakeholders across the company to leverage the voice of the customer in identifying and driving opportunities for continuous improvement in our customer-facing activities.

Knowledge and Skill Requirements 

  • BS degree in engineering / science; MBA a plus
  • 10+ years work experience in externally-facing roles; technical sales a plus
  • Understanding of Li-ion batteries with a passion to learn more about the market landscape and technology
  • Proficient in generating, interpreting, and communicating information; adept at tailoring content to suit diverse audiences
  • Demonstrated ability to influence and drive internal initiatives and lead external engagements with customers to success

Physical Demands and Working Conditions

  • Willingness to travel internationally 20% of time
  • Move long distances (such as from building to building) and be stationary for extended periods of time
  • Operate a computer and other office equipment, such as a laptop, copier/printer, etc in a fixed location

 

The starting base pay for this role is between $168,000 and $212,000 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila’s competitive Total Rewards package that can include benefits, perks, equity, and bonuses.  The base pay range is subject to change and may be modified in the future.

Working at Sila

We believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.