Technical Account Manager

Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support.

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Primary Responsibilities:

• Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
• Providing technical service support related to creating and supporting the profile process.
• Coordinate with Clean Earth plants regarding scheduling loads into the facilities.
• Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.
• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
• Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
• Partner with Sales team to increase revenue growth of assigned accounts, including performing various sales-related activities to support account roster.
• Coordinate with cross functional teams to assign tasks to the correct departments.
• Maintain thorough and updated customer records.
• Responsible for all case management tied to the team member’s assigned accounts.
• Conduct research and work cross functionally to resolve or escalate problems.
• Conduct proactive calls to ensure ongoing communication with existing customers.
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
• Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
• Perform other reasonably related tasks as assigned by management.