Job Description Summary

As a Sales Support Specialist, you will work closely with your Territory’s Sales Managers to support their sales activities for improving customer interaction and growing overall sales opportunities. The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned business growth objectives and will include activities such as executing regional marketing initiatives, managing the escalation al customer issues, streamlining the reporting of regional business performance.

Job Description

Essential Responsibilities

• Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.
• Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
• Execute marketing strategies including coordinating customer seminars, organizing regional trade shows, and creating promotional material for regional commercial initiatives.
• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
• ITO – Presales support, customer inquiries, quote preparation.  
• OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
• Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
• Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, and managing performance tracking tools.
• Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
• Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers. Includes preparation of work instructions and audits.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics – KPI oriented.

Required Qualifications

• Bachelor's Degree

Additional Information