Account Manager - Telesales

Location Aspect House G72 0HT / Hybrid

Salary from £37,142

Fixed Term Contract for up to 12 months (maternity leave cover)

Closing Date Friday 20th September

Interviews will commence from Monday 23rd therefore early applications are encouraged.

Help us create a better future, quicker

This role will focus on supporting ScottishPower’s portfolio of outsourced call centres with prospect data for outbound dialling with the objective of meeting weekly and annual sales targets. You’ll liaise between the Data Management Team and the outsourced call centres, working closely with data suppliers and centre account managers to implement new and existing data sets for outbound dialling.

What you’ll be doing

• Identify ways to improve performance levels of existing sources of data through better segmentation, targeting or profiling of data
• Launch these improved sources of data across multiple call centres through innovative briefing techniques ensuring buy-in from centre account managers and data suppliers
• Constantly review and refresh data sources through identifying strengths and weaknesses of particular data sets, highlighting key selling points and creating positive associations with data sets within the minds of sales agents
• Ensure relevant information or prompts are made present to agents via the dialler to increase their chances of converting successful sales
• Maintain a library of all data sets dialled within telesales, working closely with the data providers and call centres to ensure that all compliance elements, including Fair Processing and Privacy notices are logged and monitored in accordance with GDPR
• Co-ordinate the approval of all data sets for dialling, assuring compliance to GDPR
• Provide on-site support as required to call centres and account managers in relation to data or dialler related initiatives/incentives
• Listen in to sales calls and obtain feedback from agents on a regular basis to help improve the quality of the data sources provided to call centres

What you’ll bring

Demonstrable experience within a telesales/call centre role with a strong understanding of the processes including an appreciation of the role of data and diallers and an understanding of call centre performance metrics.

Bringing strong planning, organisation and time management skills with excellent communication skills at all levels.  You’ll be great at problem solving with the ability to work to tight timescales and react to special cause events within the operation.  

Being results focused you’ll have a flexible attitude to working hours to cope with occasional travel, peak workloads and customer/staff requirements.  Coming prepared to acquire new skills associated with flexible management requirements.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

September-21-2024