Industrial Technical Support Engineer

Join us as a Regional Product Expert, the key link between our customers and internal teams. You'll tackle diverse technical challenges, provide innovative solutions, and ensure seamless support across global regions.

Role & Responsibilities:

• Serve as the primary technical liaison for customers inquiries, collaborating with our internal service, sales, and global solutions teams.
• Deliver technical support and solutions to our service organisation.
• Assist in offer clarifications, spare parts needs, and service time estimations.
• Conduct training sessions and develop training materials and documentation.
• Manage customer escalations and ensure timely issue resolution.
• Support new product integration, ensuring field services engineers are prepared for product launches.
• Allocate time as follows: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.