Senior Commercial Manager (Northeast US)

Who we are looking for 

Piclo is seeking a Senior Commercial Manager to manage our existing accounts in the Northeast and drive additional business development. This person will be responsible for:

• Day-to-day and strategic management of our key utility customer accounts in the Northeast
• Advising utility staff on the DER market approach, and guiding their teams on DER market implementation best practices
• Contributing to Piclo as a thought leader in the US energy and DER sphere
• Growing Piclo’s presence at events, trade associations, industry happenings
• Supporting market participation through networking, targeted engagement, and partnerships
• Ensuring our software team delivers the product on-time as agreed upon, and influencing the product roadmap

 

About you

Our ideal candidate meets many - but not necessarily all - of the below criteria:

• 5 years minimum work experience in a customer-facing role (e.g., sales / BD, account management, project management, consulting), with at least 3 years in the utility, DER, renewable project development, and/or energy markets sector
• Utility program management and/or energy markets expertise
• Demonstrated track record of external stakeholder engagement and management (e.g., customer accounts, influencers, regulators)
• Excellent communication skills with experience developing concise presentations and campaigns, and overseeing software product implementation
• You have an entrepreneurial attitude with a demonstrated ability to work self-sufficiently, flexibly and resourcefully. You will help clear the path for everyone to do their best work.
• You are an incredibly motivated and organized person. You are an excellent communicator, enjoy the process of prioritizing work and setting timelines while collaborating with cross-functional teams.
• You are based in the Northeast US (New York Tri-state / New England) and willing to travel periodically for customer meetings or business development opportunities, mostly across the US
• You are able to travel to London periodically for team building

Also desirable:

• You have a strong professional network consisting of utilities, DER aggregators and developers, policy bodies, and grid software products
• You have an understanding of how utility teams interact with each other, purchase and find value in software, and make buying decisions
• You understand wholesale market (ISO-NE, NYISO) trends and mechanisms, and the implications of FERC Order 2222.
• You have experience in scale-up environments.
• You are motivated by Piclo’s mission to decarbonize the grid and align with our values.
• You are naturally empathic and are always mindful of the humans who use and benefit from your work.

About the role

This role sits within our Commercial Team and would be responsible for (but not limited to) the following:

1. Client satisfaction and retention
   • Day-to-day key account management of specific named utility clients, ensuring their satisfaction and effective relationship management
   • Work with the product team to ensure their work satisfies the customer on the agreed upon timeline
   • Act as the primary communication link with clients for product feedback and account management
   • Contribute to the maintenance and growth of client accounts by providing high-quality input for product roadmap prioritization, ensuring alignment with market needs and strategy
   • Manage the entire lifecycle of client contracts, including renewals, upselling, invoicing, and collections
     
     
2. Market participation and liquidity
   
   • Collaborate with the Senior DER Manager and our marketing team to build DER market participation and liquidity through professional networking and targeted engagement activities, such as strategic marketing and partnerships
   • Provide guidance and consulting around market design, launch, and operations for newer utility customers in the region
   • Attend trade shows and relevant industry events, and proactively seek partners to support our growth strategy
     
     
3. Business development and thought leadership
   • Work with the Senior Market Development Manager to catapult Piclo as a thought leader in grid modernization and DERs by contributing to content pieces, delivering public presentations, building the collaborator network, and monitoring and reacting to the regulatory environment
   • Lead sales engagement for prospective customers by preparing and providing product demos, explaining functionality, and executing thoughtful campaigns
   • Engage in business development activities across the Northeast US to attract new clients. Deliver a portion of the sales and revenue targets, supporting the Northeast US Regional Lead
   • Assist in expansion opportunity scouting, including direct sales, federal/state/regional innovation funding (e.g., BIL, IRA), and RFPs, and relevant application and presentation development