Sustainability Solution Consultant

3 months ago
Full time role
In-person · Warsaw, Masovian Voivodeship, PL... more

The Enablement and Solution Consulting team’s mission is to enable action from insight. We are responsible for ensuring customers understand the value and practical application of EcoVadis solutions and services, so that they can progress on their sustainable procurement journey.

 

This Solution Consultant role is part of Enablement and Solution Consulting team and it’s fully dedicated to supporting sales, launch and deployment of EcoVadis new solutions as well as solution enablement of internal teams.

 

The Consultant will act as Solution Lead, representing frontline & customers’ voice, providing sustainability knowledge and solution expertise throughout the sales cycle and customer relationship by engaging customers in multiple ways, including understanding their challenges and needs and aligning them with new EcoVadis solutions. This transversal role is pivotal to the sales process and customer experience, requiring coordination with multiple colleagues across various teams, specifically Product/Solution teams,  Sales Executives and Account Managers.

 

The successful candidate will possess the ability to understand, use, and explain technical solutions, a passion for critical thinking about sustainability, the latest sustainability regulations and trends, and be eager to learn in detail how EcoVadis solutions and services enable companies to tackle sustainability challenges.

 

Key Responsibilities:

 

  • Pre-Sales: Involves managing the opportunities pipeline, developing and supporting the value proposition and solution materials, participating as a keynote speaker in webinars, and assisting sales teams with in-depth solution expertise. It also includes engaging with prospects to gather requirements for future solution development and providing escalation support for in-field consultants.

  • Post-Sales Journey: Focuses on creating and refining internal and customer-facing implementation materials for onboarding, adoption, and expansion. This includes accompanying initial customer onboardings, gathering feedback to improve implementation processes, and supporting the customer success team in implementing customers’ sustainable procurement, risk management and regulatory compliance tools/ programs.

  • Enablement and Frontline Representation: Involves managing supporting channels on Slack, creating and delivering solutions enablement programs for regional consultants, and frontline teams, monitoring key metrics like opportunities and customer onboarding progress, and representing frontline feedback to solution workstreams to address issues and optimize processes.

  • Work with large clients to develop and deliver additional services when specific sustainability expertise is required to support customer programs, with a particular focus on EcoVadis’ evolving reporting capabilities and regulatory due diligence support.

  • Provide feedback by relaying solution enhancements and future roadmap requirements to Product, New Solutions and Rating Methodology teams, acting as an advocate for prospect and customer needs to the business, intensifying issues quickly.