Customer Success Manager

About the Role

We’re looking for a smart, passionate, team-oriented Customer Success Manager to support and help build our Customer Success team, as well as support the growth of key accounts.

This person’s primary focus will be on delivering value to our customers: onboarding them to our technology platform, helping them use our tools to unlock value, and conveying their needs to our product team. Our future growth depends on scaling with our current customer relationships and through their supply chains - as a Customer Success Manager, you will be responsible for driving this growth.

As our products are constantly evolving and serving new use cases, we are seeking an adaptable individual who learns quickly, excels at problem solving, and is adept at finding creative ways to deliver value for customers no matter what. For these reasons, while we are open to any experience that fits the role, we have a preference for those with prior experience in a start-up, management consulting, or other fast-paced, highly analytical environments. This individual will primarily engage with customers in our Food & Beverage and/or Supply Chain verticals, so experience in these areas would be an asset.

Role Responsibilities

• Direct ownership of key customer relationships / accounts
• Accountability for renewal, expansion, and overall customer account health
• Coordinate cross-functionally to ensure successful delivery for customers
• Represent the “voice of customer” in product design and roadmap discussions, working with our product and engineering teams to design new features
• Shape the Customer Success function: define and drive processes that will enable us to scale
• Support business development efforts where relevant
• Grow with us: future opportunities to take on more responsibilities as our company and needs grow

Preferred Qualifications:

• 2+ years experience in customer / relationship management, with preference for a start-up, management consulting, or other fast-paced, highly analytical environment.
• Strong written and verbal communication skills, capable of adapting styles to different audiences (from CEOs to climate scientists) and formats (e.g. Powerpoint)
• Problem solver - always able to find a solution for customers in any context
• Good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders
• Experience managing fast paced projects, adapting and re-prioritizing as circumstances change
• Experience in climate, supply chain, Food & Agriculture, Financial Services, and/or data science is a plus
• Most importantly, a passion for working to help address the issue of climate change
• Preferred Locations: San Francisco Bay Area, CA (in office 3 day/week), New York City, NY, or western US

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation

The OTE compensation range for employees based in the US is $100,000 - $155,000 USD and equity in line with experience and company stage. This salary range is inclusive of several career levels at ClimateAi and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, business need and US location.