Customer Service & Operations Executive

About Us

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably.

Our aim is to be the UK's leading micro-mobility company, delivering sustainable, shared schemes to UK communities. As a certified B-Corp micro-mobility operator, we care about community, safety, the environment, and effective design.

We love cycling and we love exploring towns and cities, so there was only ever going to be one purpose to our work – make cycling as easy, safe and irresistibly fun as possible, for as wide a range of people as possible.

Beryl is growing nationally, and now is an exciting time to join our team.

Role Overview

We are looking for someone to join us to deliver support for our existing and upcoming bike and e-scooter share schemes. You will become a key component of the team: supporting our customers and the on-street teams in day-to-day operations.

This role is shift-based and involves some weekend work and either an early, daytime, or late shift (this will rotate).

Our Customer Support Team operates between 6:30 AM and 9:00 PM, Monday through Sunday.

As a Part-Time Customer Service & Operations Executive, you will work 10-hour shifts on both Saturday and Sunday. Your schedule will alternate each weekend: one weekend, you'll work an early shift from 6:30 AM to 4:30 PM, and the next, you'll work a late shift from 11:00 AM to 9:00 PM, continuing this rotation on an ongoing basis.

Our two offices are located near Victoria Station in Central Manchester and in Trafford Park.

Responsibilities

• Responding to our customers via live chat, telephone, and email in a polite, courteous manner
• Always going the extra mile to resolve any question, problem, or concern
• Act as liaison between our customers and the on-street team
• Communicate with the on-street team and assist with day-to-day operational tasks 
• Triage any technical issues and escalate them if necessary
• Suggest feature improvements for our products based on your interactions with customers
• Work with other departments on the development of our systems and schemes
  
  

About you

• Excellent communication skills, including listening carefully and responding clearly, confidently, and courteously, both in writing and over the phone
• Flexible and able to prioritise tasks in a fast-paced environment
• Friendly, positive attitude
• A fast learner, quickly able to understand our technology and follow processes
• Excellent attention to detail
• Customer support or operational experience is desirable
• An interest in developing your career
  
  

What We Are Offering

Cycle to work scheme

Your birthday day off

Beryl Bikes membership

Diversity

At Beryl, we are proud to be an equal-opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. To make sure we are supporting all staff, we have two mental health first aiders and take care to look out for one another. We value employees from diverse backgrounds and family arrangements and have flexible working policies that support our staff in balancing their personal and work lives.