Customer Service Specialist (Energy)
2 months ago
Full time role
Remote · Leicester, England, GB
We’re different.
You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.
At Octopus you’re not a number.
You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help.
We don’t lie - it’s not easy.
We are in the middle of an energy crisis, so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our business customers up and down the country who are facing unprecedented economic challenges.
You’ll need to have a high level of resilience to be able to keep up with the demands of the role.
You’ll chat to our customers over the phone and via email, whilst being given the freedom to help them in a way you too would like to be helped.
You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. During this difficult time, our role here requires us to be actively looking for solutions and being able to deliver these in a friendly and timely manner.
Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. We encourage all our people to ask questions, drive change and share ideas.
There’s a lot (and we mean a lot) to learn in this role, and a lot of work to do. Learning in a fast-paced, dynamic environment isn’t for the faint-hearted. Every day you will come across problems you’ve not seen before, and you’ll be tasked with bringing about creative and practical solutions. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.
As a company, we are always learning - innovation means constant evolution and change. As a result, we are looking for team members that are happy to be as flexible and dynamic as we are!
Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams. We are growing very quickly and enjoy celebrating our hard-earned milestones, so don’t be surprised if we have a little celebration here and there (sometimes with bouncy castles full of cuddly Octopuses), like when we reached half a million customers.
A bit about the role:
Location - central Leicester
Salary - £23,400
Hours - full time
Other benefits - OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more!