IT Systems Administrator

Key Responsibilities

• Cloud and SaaS Platform Administration:
• Manage Microsoft Office 365 environment, ensuring optimal performance, user access, and data security. 
• Administer Azure Active Directory (AD) for user management, security groups, and identity governance. 
• Manage and maintain Azure Virtual Machines (VMs), including provisioning, configuration, monitoring, and optimization for business-critical applications. 
• Support the administration of NetSuite ERP, ensuring user access is managed according to company policies and assisting with system configurations to align with operational needs. 
• Provide ongoing support and administration for other SaaS platforms critical to business operations. 


• System and Network Administration: 
• Install, configure, and maintain servers, networks, and related hardware/software, including Ubiquiti and Fortinet networking equipment. 
• Monitor system performance and ensure uptime and reliability of IT infrastructure. 
• Administer access control, firewalls, and network security protocols. 


• Video Conferencing Platform Management: 
• Provide expertise and support for enterprise video conferencing platforms, including Crestron and Polycom, ensuring optimal performance and user experience. 
• Coordinate and support conference room scheduling, setup, and troubleshooting of Crestron and Polycom systems. 


• Expense Reporting and Financial Tracking: 
• Prepare, manage, and submit complex IT-related expense reports, ensuring accuracy and alignment with budgetary guidelines. 
• Track and manage monthly SaaS and IT-related expenses, ensuring cost-efficiency in licensing renewals and system updates.
• Collaborate with the finance team to reconcile IT expenses and ensure detailed reporting. 


• System Monitoring and Maintenance: 
• Perform regular system backups, patch management, and updates to ensure security and stability. 
• Troubleshoot system, network, and application issues and provide timely resolutions. 
• Implement and monitor disaster recovery procedures to ensure business continuity.
• 
  
• User Support and Training: 
• Provide IT support to internal users across departments, responding to and resolving technical issues related to Office 365, Azure, NetSuite, and other systems. 
• Train staff on software, systems, and security best practices, including video conferencing tools. 


• Security and Compliance: 
• Implement and maintain security measures across cloud and SaaS environments, including virus protection, firewalls, and data encryption. 
• Ensure compliance with internal security standards and relevant regulatory requirements. 
• Conduct regular security audits and system reviews. 


• Documentation and Reporting: 
• Maintain accurate documentation of system configurations, processes, changes, and licensing information. 
• Generate performance reports, audit logs, and expense tracking reports as needed. 

Qualifications

• Education: 
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Accounting experience is a bonus.  
• 
  
• Certifications (Preferred): 
• Microsoft Certified: Azure Administrator 
• Cisco Certified Network Associate (CCNA) 
• Certified Information Systems Security Professional (CISSP) or equivalent 
• 
  
• Experience: 
• Minimum of 3-5 years of experience in systems and network administration. 
• Hands-on experience managing Microsoft Office 365, Azure AD, Azure VMs, and NetSuite ERP. 
• Familiarity with IT General Controls (ITGCs) and SOX-related environments is a plus. 
• Expertise in managing Crestron and Polycom video conferencing systems. 
• 
  
• Skills and Abilities: 
• Strong knowledge of server, networking, and cloud-based environments. 
• Proficiency in troubleshooting hardware, software, and network-related issues. 
• Strong organizational skills for managing complex expense reports and aligning with budgetary guidelines. 
• Excellent communication skills for providing user support and training. 
• Attention to detail, particularly with expense tracking, licensing accuracy, and system documentation. 
• 
  
• Physical Requirements: 
• Ability to lift and handle IT equipment (servers, networking gear, video conferencing equipment, etc.). 
• 
  
• Travel Requirements: 
• Occasional travel may be required. 
• Valid driver's license and reliable transportation.