Outreach Coordinator - SJC

About Ava Community Energy
Ava Community Energy (Ava), Formerly East Bay Community Energy, is a Joint Powers Authority comprising Alameda County and its incorporated areas, and the cities of Lathrop, Stockton, and Tracy. Ava’s charter is to provide its customers with low carbon, cost-effective electricity that integrates innovative energy products and maximizes local benefits through the development of local solutions, ranging from increasing access to rooftop solar to supporting the adoption of electric vehicles.

Culture and Commitment to Diversity
Ava believes in a vibrant culture that supports and nurtures a workplace that offers every individual the opportunity to attain professional goals and contribute to accomplishing our mission. We foster a culture of open communication, responsibility, curiosity, accountability, and teamwork. We want creative problem solvers that are excited to work in an entrepreneurial environment and grow our organization!

As an equal opportunity employer, we are committed to diversity, equity, and inclusion. We are committed to a diverse and inclusive workforce that is reflective of our service area’s rich culture and communities. We welcome a diversity of experiences, perspectives, and skills.

We strongly encourage people of all characteristics to apply and prohibit unlawful discrimination and harassment of any type based on age, religion, color, gender identity or expression, race, ancestry, or national origin, religion or creed, marital status, military or veteran status, sexual orientation, genetic information or characteristics, and those with a disability as protected by federal, state and local laws.

Position Summary

Help Ava Community Energy inform local residents and businesses that they are receiving greener energy at lower rates! Ava is hiring a full-time Outreach Coordinator for San Joaquin County to join the Marketing team. The Outreach Coordinator will be reporting to the Marketing Director. Ava is the third largest CCA supplier of clean electricity in California and in 2025, we'll begin service in Stockton and Lathrop. We're looking for a dynamic team member who wants to help community members understand and take advantage of the benefits available to them when Ava comes to town. The successful candidate will partner with community organizations, coordinate Ava’s participation in local events, and directly interact with our customers while providing information and answering questions.

Position Details
Essential Duties and Responsibilities:

• Work with an established list and/or identify opportunities for Ava to engage with community groups and at community events. Ava attends and/or sponsors dozens of events throughout our service area. External stakeholders include the cities of Stockton, Lathrop and Tracy, SJ County, and local non-profit organizations.

  • Research and identify appropriate community groups to partner with

  • Identify correct contact and create relationship

  • Identify existing events or other opportunities for Ava participation that allow Ava to increase brand exposure and engage with different segments of the community

  • Determine if there is an opportunity for a unique event that focuses on Ava’s services and programs

  • Schedule Ava’s participation in events, coordinate informational materials and branded swag, and staff events

  • Deliver webinars and presentations to members of the public/community

    • Schedule and conduct informational webinars for customers

• Community Sponsorships

  • Assisting the Marketing Director in planning and activating sponsorship of local events, sports teams, etc.

  • Participate in process 3x per year for selecting and issuing Community Sponsorships, and following up with recipients to nurture the relationship. 

  • Participate in the selection of larger sponsorships

• Assisting the Marketing & Programs teams on an ad-hoc basis

• Community/Customer Outreach

  • Manage tactical elements of community outreach, including:

    • Manage, plan, ensure sufficient staffing, and attend Ava’s participation in outreach events

    • Coordinate with Oakland-based Outreach Coordinator to keep outreach materials up to date and swag in stock

    • Report out on events activities at monthly team meetings

• Provide in-language outreach and communications support to entire Marketing and Account Services teams

  • Ensure delivery of informational webinars in non-English languages

  • Facilitate translations of web and other customer-facing content in Spanish 

  • Proactively identify ways that Ava can improve our website content to make it more accessible and useful for the public, including non-English languages

    • Coordinate translations with vendor(s) as needed

• Other duties as assigned.

Minimum Requirements:

• Must have a Driver's License and a car to be able to transport marketing materials to events (Ava reimburses for mileage and associated cost of travel)

• Interest in both the energy sector and delivering an excellent customer experience

• Flexible/adjusted work hours (expected to be 40 hrs/wk; must be willing to work weekends and some evening events) 

• Experience in customer service

• Excellent verbal communication skills

• Ability to clearly communicate with direct supervisor

• Manage multiple priorities, meet deadlines, and adapt to changing priorities in a fast-paced dynamic environment

• Demonstrate patience, tact, and courtesy; exercise sound judgment, creative problem solving, and effective dispute resolution

• Proficiency in use of Microsoft Office and/or Google Suite including Excel, Word, and PowerPoint

• Spanish speaking (required)

• Living in San Joaquin county and familiarity with San Joaquin County and local public events preferred

• Ability to act as a representative for San Joaquin County

Compensation and Benefits

The hourly rate for this position is $36.63 per hour (equates to annual estimated rate of $78,280 per year, with a Total Compensation of up to $82,977 annually based on performance).

Ava offers a generous benefits package which includes:

• Zero cost Individual, family, and domestic partner health insurance (medical, dental, vision)

• Life and AD&D, EAP, STD, and LTD

• Retirement with Employer Matching

• Social Security deferment plan

• Paid Time Off and Holidays

• Commuter Benefits

• Fertility & Adoption Benefits

• Pet Insurance

• Mental Health Support

• Flexible Spending Accounts (health and dependent care accounts)

• Paid Volunteer Days

• And More!

Location and Working Conditions
This position will be based in San Joaquin County. Ava's team has a hybrid approach inclusive of in-office and remote work. This role is expected to go into office at Ava headquarters in Oakland, near BART 1 day a week plus 3 days once a quarter (during our quarterly all staff week). We are not providing sponsorships currently.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ava is dedicated to reasonably accommodate an applicant for known physical or mental disabilities so that the applicant may participate in the application process. We will engage in a timely, good-faith interactive process with any employee with a known physical or mental disability to identify potential reasonable accommodations, if any, to enable the employee to perform the essential functions of their position.

• General office environment is primarily sedentary work which requires the following physical activities: standing, sitting, walking, reaching, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.

• The employee must occasionally lift and/or move up to 10 pounds.

• The noise level is usually moderate.

Licenses/Certificates

• Possession and continued maintenance of a valid class C California driver’s license or the ability to provide alternate transportation and a safe driving record.

Working at Ava Community Energy
Ava is committed to complying with applicable laws, including the Americans with Disability Act and Fair Employment and Housing Act, ensuring equal employment opportunities to qualified individuals with a disability. Ava prohibits unlawful discrimination based on age, sex or gender (including pregnancy, childbirth, breastfeeding or related medical conditions), genetic information or characteristics, gender identity, gender expression, race, color, ancestry, national origin, religion, creed, marital status, military or veteran status, sexual orientation, physical or mental disability, medical condition, or on any other basis prohibited by federal, state, or local laws. Ava strives to maintain a COVID-free workplace, being fully vaccinated is a condition of employment (exemptions will be evaluated by legal counsel).

The information contained herein has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The information also does not constitute either an expressed or implied contract, and these provisions are subject to change.