Customer Success Manager – Denver/ Chicago based (F/M/D)
OUR VISION
When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.
That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.
THE OPPORTUNITY
Do you have what it takes to drive and maximize customer success for our unique products?
Being part of our Customer Experience team, you will utilize your Geospatial technical skills to enable and increase NavVis’ hardware and software usage within our customer base, whilst ensuring customer success with the use of our technology!
The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will lead the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
If you are eager to use your technical skills to transform the scale of our products in the USA Region, you might just be the person we are looking for!
HOW YOU WILL MAKE AN IMPACT
- Maintaining active relationships with key accounts and building rapport, as well as understanding and synthesizing their business needs to communicate internally to a range of stakeholders
- Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
- Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
- Driving the onboarding process and ensuring successful support in early adoption phases
- Tracking and reporting on key account health metrics as well as driving any changes needed
- Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organisation
- Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
- 4+ years of rock-solid B2B customer success, account management or consulting experience, to efficiently build up the trust and face quick success in your position
- Exceptional organization and communication skills in order to create the right enablement approaches to achieve success
- Willingness to travel across some of the USA region (mostly WA, OR, MT, ID, WY, UT, CO and NM) to better understand the technical needs of our customers
- Work authorization for the USA
- Being based in Colorado (Denver region) or the Chicago Metropolitan area is required
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Roula (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
ABOUT US
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.
You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.
Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!
How you will grow with us
- Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
- Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
- With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.