PAYGO Journey Analyst

Role OVO-View

Team: PAYGO Value Stream Team

Location: Hub based - Bristol, Glasgow or London. On occasion you may need to visit other sites used by partners that we work with.

Salary banding:  £45,760 - £60,000

Experience: Mid-level

Working pattern: Full-Time

Reporting to: PayGo Journey Owner

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Opportunity, Exciting, Rewarding

Top 3 qualities for this role: Detailed, Curious, Proactive.

In the words of the team, you should leave your current role for this one because….

“This is a huge opportunity to make a difference to 750,000 customers, to shape the team as we form it and to create some career defining moments”.

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen.

This role in a nutshell:

Pay as you go Energy, or PAYGO is a key part of the OVO Energy business. Simply put, it’s the way that many of our customers choose to pay for their Energy, in advance by ‘topping up’ their meter. The PAYGO Value Stream team operates across our enterprise to develop this 750,000 customer, £1.4bn turnover business. 

You’ll be part of a PAYGO Journey team that exists to optimise outcomes for the customer and our business. You’ll provide insight to support decisions and high value business cases developed by our Journey team. 

There are three elements to our mission: 1 Safeguard and protect our customers, 2 Simplify the business, 3 Improve value to OVO. 

Our PAYGO Journey team will play a vital role in making sure that all customer touchpoints evolve in line with this mission. 

You will be joining at a key time for OVO’s pay as you go energy business. We’re on the journey to simplify and transform the business, but there’s still lots to do.

Your key outcomes will be:

• Provide first class insight and concise data to understand and size opportunities to simplify, improve value and increase customer protections.
• Provide data led evidence to support changes to reduce effort and failure demand and hence cost to operate
• Influence the wider data community across OVO to ensure that the correct data, structure and governance is in place to support PAYGO requirements
• In conjunction with wider reporting functions, lead development of key reporting, likely handing this into BAU production teams
• Deliver collaborative solutions where data gaps or uncertainty is present
• Ensure that key data and insight dependencies have contingency, by working across your own data colleagues and more broadly 
• Where required, work with the suppliers and partners to that support PAYGO, to ensure that critical and useful data is consumable

Within your first 3 months month you’ll:

• Get to the know the data and systems relating to our PAYGO journeys well, understand the opportunities
• Work out the baseline measures, where are we starting from
• Deliver some quick wins to demonstrate progress
• Systems and data: You will get to know the data landscape across OVO and third parties that we utilise, in order to design and provide key insights.

You’ll be a successful PayGo Journey Analyst here at OVO if you…

• Ideally have 3yrs plus experience of providing insight and data across Energy supplier processes, or a relatable and transferable market that has complex end to processes
• Have strong experience in dealing with data using BigQuery and preferably experience with other programming languages, such as using Python or R to interrogate large data sets and identify actionable insights
• You can demonstrate how you’ve influence business improvements using data and insight
• You are able to demonstrate the ability to provide clarity in a complex and changing environment
• Consistently demonstrates a strategic understanding of the area and wider business 
• The ability to see the bigger picture and understand how a wide range of analytical outputs link together
• Adaptable to change with experience working in a fast-paced, ambitious, customer focused environment.
• Work with journey managers and wider insight functions to create, monitor and understand all relevant stats associated to process success across OVO and its third party partners.
• Are inquisitive and happy to both deep dive into a subject, but can also see the big picture opportunities
• Love to collaborate and influence across multiple functions and stakeholders
• Get excited at taking something from not great, to great over a 2 to 3 year period

Let’s talk about what’s in it for you

We’ll pay you between £45,760 and £60,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..