Technical Content Manager

22 days ago
Full time role
Hybrid · Remote... more

About Scope3

Scope3 is the industry’s leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet: the climate crisis.

We’re a reliably-funded company of 100 folks distributed across the globe. We are fortunate to be led by an experienced leadership team, many of whom designed and engineered the digital advertising landscape as we know it today. The company secured $20M in Series B funding led by GV in Oct 2023 (additional investors include Venrock, Rucker Park, Room40 Ventures, and Craft Ventures), and we are thrilled to be the recipient of a secondary round of $25M in Oct 2024. Scope3 has significant market traction with more than 70+ customers and is experiencing accelerated growth.

Scope3 is a fully remote company and largely asynchronous to provide flexible working hours and to operate globally, with concentrations in New York and Europe. At this time, we are hiring in Canada, Australia, UK, France, Germany, and the United States.

About The Role

We are excited to add a Technical Content Manager to our Scope3 Data Activation team! Reporting to the Head of Product, this individual will be responsible for centralizing, standardizing, and improving our documentation across our growing product suite. Other responsibilities include developing a cohesive documentation strategy and collaborating with cross-functional teams to ensure accurate and up-to-date content.

Responsibilities

  • Lead the consolidation and centralization of documentation sources, focusing on integrating content into scope3.com
  • Develop and implement a comprehensive documentation strategy, including style guides, templates, and best practices
  • Collaborate with product, engineering, customer success, and marketing teams to create and maintain accurate, user-friendly documentation
  • Manage the documentation lifecycle, including planning, writing, editing, publishing, and maintaining various types of content (product docs, API docs, knowledge base articles, user guides)
  • Implement and optimize the use of tools like CommandBar to enhance user experience and content discoverability
  • Establish processes for regular content audits, updates, and version control
  • Analyze user behavior and feedback to continuously improve documentation quality and relevance

Previous Experience

  • 5+ years of experience in technical writing, preferably in a SaaS or B2B environment
  • Strong understanding of API documentation and developer-focused content creation
  • Proficiency in documentation tools and platforms (e.g. ReadMe, Mintlify, Markdown, Git)
  • Experience with content management systems and knowledge bases
  • Demonstrated ability to translate complex technical concepts into clear, concise documentation
  • Strong project management skills with the ability to prioritize and manage multiple projects simultaneously
  • Excellent written and verbal communication skills in English

Preference may be given to candidates with the following:

  • Background in adtech
  • Knowledge of UX writing principles and information architecture
  • Experience with automation tools for documentation workflows

A Note To Applicants

Thank you for your interest in joining our team.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

 

Our Culture is rooted in …  

  • A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers. 
  • A desire to communicate clearly and empathetically while working asynchronously. We have always been a globally distributed, remote-first company and leverage remote-friendly tools to collaborate such as Slack, Zoom, Notion, Miro, etc. 
  • Celebration of healthy conflict in the workplace; differences in approach are good! We focus on the solutions and we move on quickly. 
  • The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep. 
  • Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.