Sustainability Success Manager (f/m/x)

Become part of Tanso and leverage your customer success expertise for climate impact.

Join our team to take an active role in helping companies master their sustainability goals and challenges and start your career in a fast-growing environment. Your main objective is to turn (your) Tanso customers into successful Tanso advocates, take ownership to enable customers to master their sustainability challenges and deliver this value and impact to our growing customer base at scale.

As our Sustainability Success Manager, you work together with our Customer Success Lead and the Customer Success Team to build and refine our customer journey across our sustainability modules while working on the front lines of ensuring value delivery in our customer base from sustainability managers to C-Level executives.

In your role you will be building and maintaining strong relationships with customers, ensure value delivery and develop scalable solutions for industrial companies to operationalize their sustainability challenges.

How you succeed

🤝🏼 Build relationships & Tanso advocates

• Turn customers into Tanso advocates. Get new customers up to speed quickly and deliver and communicate value.
• Nurture and maintain customer relationships. Ensure professional and empathic communication across all interactions, touch points and stakeholders.
• Be a sparring partner. Provide best practices for software adoption, carbon management and effective sustainability reporting.

☘️ Understand & solve customer sustainability needs

• Be an expert on your customer. Understand their key pain points, needs and expectations and be the customers advocate within Tanso.
• Level up sustainability operationalization. Drive (cross-collaborative) projects to improve the customer experience and enable them to independently solve their sustainability challenges.

Why Tanso?

• Your work helps producing companies integrate sustainability in their decision making. You will directly influence how companies understand, act upon and report on sustainability.
• You are joining the company in a phase of accelerated growth. We’ve successfully entered the market, closed important reference customers and experience strong market tailwinds. This is a unique opportunity to still join Tanso in Seed stage.
• We expect a lot, but also offer you a highly competitive compensation package with an attractive equity package to participate in Tanso’s growth.
• Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary.
• We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other.
• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team.
• Our team is fun - we are convinced that work needs to be fun too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit.

Whom you will be working with

• Franziska - Customer Success Lead
• Julia & Felix - Customer Success
• Gyri - Co-Founder & CPO
• Vignesh - Climate Intelligence
• Christoph & Julius - Product Management

Recruitment Process

1. Culture & Personal Fit with Saskia - get to know Tanso and ask all your questions
2. Role Introduction with Franziska - understand your role and see whom you will be working with
3. Deep dive with Franziska and Julia + Team Lunch - get a feeling for the tasks ahead of you and meet your future colleagues

Hard Requirements

• You already live or are willing to relocate to Munich.
• You must have a pre-existing working permit for the EU.
• You must speak English at level C1 or higher.
• You must speak German at level C2.

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.