Junior Account Manager (Remote)

What You’ll Do: Essential Duties & Responsibilities (include, but are not limited to the following)

• Account Management: Assist the Account Management team in outreach efforts based on company targets and list views. 
• Customer Support: Serve as the initial point of contact for assigned hosts, addressing queries, concerns, and feedback promptly. 
• Customer Education: Share best practices with owners to ensure they have a positive experience on the platform.  
• Customer Engagement: Identify and support growth opportunities to maximize account value. 
• Relationship Building: Build and maintain strong, long-lasting customer relationships. 
• Team Collaboration: Work with cross-functional teams, including marketing, product, and operations, to drive customer satisfaction and improve the product. 
• Feedback Collection: Collect and relay customer feedback to provide insights and recommendations to the management team. 
• Industry Awareness: Stay informed about industry trends and competitors to serve the owners better and optimize their experience.
• Ensure the confidentiality, integrity, and availability of company information, data, and systems. 
• Ensure that IT security policies and procedures are followed.  
• This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time. 

What You’ll Bring: Education & Experience

• Bachelor's degree education level is preferred.  
• 1-2+ years of experience in account management, sales, customer service, or a related role, preferably in the automotive or technology sector. 
• Strong interpersonal skills with the ability to build relationships and communicate effectively. 
• Excellent organizational and multitasking abilities. 
• Demonstrated ability to manage and support customer accounts. 
• Working knowledge of CRM systems and G-Suite. 
• Problem-solving skills and the ability to manage complex situations. 
• Ability to work independently and as part of a team. 
• Genuine interest in the sharing economy and emerging transportation solutions.

What You’ll Bring: Skills & Abilities

• Communication: Exceptional verbal and written communication skills. 
• Customer Focus: Strong customer service orientation with a commitment to providing excellent support. 
• Organization: Outstanding organizational skills with the ability to handle multiple tasks simultaneously. 
• Problem-Solving: Effective problem-solving abilities, managing complex situations, and providing appropriate solutions. 
• Teamwork: Ability to collaborate effectively with cross-functional teams. 
• Adaptability: Flexibility and adaptability to changing priorities and new challenges. 
• Tech-Savvy: Comfortable using technology and learning new software, particularly CRM systems. 
• Industry Knowledge: Basic understanding of the automotive or technology sector and a keen interest in the sharing economy. 

Work Environment:

• Getaround is a remote-first work environment.  The typical work environment includes desktop computing work using common desktop computing equipment (e.g. laptop, keyboard, mouse, monitors, desk, chair, etc.) in a home office environment and/or other remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. 
• Manual dexterity to operate a typical desktop computing workstation. 
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. 
• Ability to lift and carry up to 15 pounds, if required. 
• Reasonable accommodations will be made for qualified individuals with disabilities. 

Getaround Benefits and Perks:

• 🌎  Remote first workplace and flexible work hours. We mean it! 
• 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement. 
• 🏖  Open, paid Flexible Time Off policy and two annual ⚡Recharge Weeks to help you reset and recharge. 
• 💫  Healthcare plans include medical, dental, and vision to take excellent care of you and your family. 
• 🛟  Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses. 
• ❤️‍🩹  Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources. 
• 📝   Annual Work Smarter Stipend to optimize the efficiency of your remote workspace. 
• 🎒  Self-Directed Development Incentive to support you with your professional development goals. 
• 💻  Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!  
• 🤝  A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work. 
• 🗓  Monthly Getaround driving credits and discounts for you, your friends, and your family. 
• 🏆  Employee Recognition, Anniversary programs, and much more!