Head of Commercial Fulfillment

Role OVO-View

Team: Customer Fulfilment (Scaled Team)

Salary banding: £82,980 - £109,531

Experience: Experienced

Working pattern: Full-Time

Reporting to: Scott Wilkins, Director of Customer Fulfilment

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

Top 3 qualities for this role: Commercial, collaboration, strategy

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

OVO is transforming the relationship with its supply chain to deliver better outcomes for customers. We’re moving away from traditional transactional contracts to collaborative arrangements where the collective capabilities of OVO and its supply chain can be brought together working in cross functional teams to jointly deliver great outcomes for customers.

This role will be the figurehead for delivering and maturing this change in approach - if you’ve got a track record of doing this effectively (regardless of sector) this role could be the one for you.

This role in a nutshell:

This new role offers a huge opportunity to join OVO and an incredible forward thinking dynamic leadership team at a key moment in the company’s transformation.

You’ll lead the Commercial Fulfilment team reporting to the Director of Customer Fulfilment and lead on all of OVO’s key commercial relationships associated with fulfilling metering related work in customers homes. This involves a wide range of planned and emergency activity, plus the delivery of long term commitments on the upgrade of millions of metering assets in customer’s homes over the next decade.

This role will lead a team of experts who manage the following:

• A range of suppliers delivering field based metering services (Smart meter installation, and emergency and maintenance work).
• A variety of contractual arrangements supporting our internal team of 600 engineers including external manufacturers, tools, equipment and consumables suppliers.
• Management of OVO’s Fleet encompassing c.800 vehicles including the management of the associated contracts and support to our internal team.

Being clear on who is accountable for what at OVO is key to our way of working, the key to doing this however is being an expert collaborator across the following:

• Commercial Strategy: You’ll develop and enact the commercial strategy, build plans, mobilise and transform OVO’s approach to Customer Fulfilment delivered via the supply chain across a 10 year time horizon. 
• Delivery: Accountable for all metering fulfilment activity delivered by the supply chain nationwide to millions of customers nationally. 
• Outcomes: Accountable for delivering a range of customer experience, work volumes (order book), financial and regulatory outcomes. 
• Financial: Contracts are collectively valued at over £70m across 40+ suppliers with 80% of the spend with the top 9. 
• Stakeholders/Regulators: You will support conversations with key stakeholders, government and regulators to ensure we can effectively work together to deliver for customers.
• People: Alongside leading your direct team, you will indirectly be accountable for the extended OVO family working nationally through our partners. Those people represent OVO and our brand and so you will have a key role to influence outcomes through the contracts to ensure we deliver exceptional experiences for customers.   
• Commercial: Beyond the commercial strategy, you will be accountable for the day to day management of a broad range of contracts and you will ensure your team has the appropriate payment, contract administration and performance mechanisms in place.

Beyond these core parts of the role change, risk and people management will be key to your success as you build your vision for the future and navigate your way there with our cross functional teams.

You’ll be a successful Head of Commercial Fulfillment at OVO if you…

• You have a track record of developing hugely collaborative supply chain relationships perhaps through JV’s, Alliances and other similar models
• You have a growth and learning mindset -  The playbook doesn’t yet exist that tells us how to achieve what we want to achieve - you’ll have to build it and realise it
• Are a system thinker:  You need to be able to join up the pieces of the jigsaw - we value end to end thinking over functional focus at OVO. 
• Successfully delivering through others:  You are a master collaborator and influencer being able to bring people together to deliver incredble outcomes  
• Focus on delivering great customer experiences - it’s why we are here

• You are able to problem-solve, and can manage complexity and ambiguity - it’s a complex business and we need to simplify but you need to think your way through it. 
• You have a strong personal brand and reputation that enables you to attract, retain and inspire some of the best talent in the technology / digital industry.
• You’re an excellent communicator - you can translate your ideas into a clear compelling narrative that inspires and connects

Let’s talk about what’s in it for you

We’ll pay you between £82,980- £109,531, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..