Customer Success Manager

About Climatiq

We are a fast-growing climate tech startup on a mission to drive climate action through data and insight. Our team consists of entrepreneurs, technologists, and scientists who have come from backgrounds such as Google, MIT, and other leading companies and academic institutions. Together, we are building a tech platform that empowers organizations to take action in tackling the climate crisis. Our powerful carbon calculation engine helps businesses embed emission metrics into any software they already use to accurately calculate and continuously monitor their carbon footprint and drive better decisions.

Our platform is used by tens of thousands of sustainability leaders worldwide, and we are proud to be backed by renowned international VCs and investors in the climate-tech and software sector. We are also a certified B Corp, highlighting our commitment to balancing purpose and profit. As a remote-first company, our team is spread out across Berlin and other parts of Europe, with a strong focus on collaboration and innovation.

This is an exciting time to join Climatiq. Be part of real, technology-driven endeavor from the beginning. Work with an amazing team and help build something meaningful together with our community.

Role description 

We are now looking for a Customer Success Manager to join our team in Berlin or remotely to help us serve our rapidly growing customer base. 

In this role, you will build on existing relationships with our customers and partners, helping them maximize the value of our product and gain a deep understanding of their needs. As a Customer Success Manager at Climatiq, you will support established B2B software vendors who use our data and platform to integrate carbon insights into their products and enhance sustainability features for their customers.

Many of our customers are new to carbon management and reporting and look to us for guidance on integrating emission metrics, communicating methodologies, and adopting best practices for GHG measurement and reporting. You will play a key role in supporting their product managers, sales, and marketing teams to develop and deliver carbon intelligence solutions to their end-users.

Your expertise in carbon emission management will be essential for educating and empowering our customers. With our API-driven solution, your technical proficiency will help you connect effectively with stakeholders across the spectrum, including developers, sustainability managers, and business leaders. Internally, you will collaborate closely with our commercial and product teams, sharing customer insights and feedback to shape our product and sales strategies.

You will join an international, experienced team of climate scientists, engineers, and entrepreneurs to build the leading climate data and analytics platform. 

What you’ll do:

• Assist and guide new customers through their implementation of our API-based solutions to ensure strong adoption and immediate value
• Provide expert guidance to customers on integrating carbon metrics, communicating methodologies, and implementing best practices to help them succeed
• Develop a deep understanding of customer use cases, workflows, and goals to provide tailored recommendations and maximize value for the customer
• Build and maintain strong, long-term relationships with customers to continuously drive value generation and identify deeper adoption opportunities 
• Act as the voice of the customer, collaborating with internal teams to enhance the product experience and prioritize improvements based on feedback
• Monitor and report on KPIs to measure adoption and customer outcomes
• Create and refine onboarding materials and processes to streamline operations and gain more efficiency 

What we look for:

• 3+ years of experience in a customer relationship or partnership development role and a proven track record of managing B2B accounts
• Solid understanding of the GHG Protocol and carbon accounting practices 
• Tech-savvy with a natural ability to understand and navigate technical concepts, tools, and systems
• Excellent written and verbal communication skills in English, with the ability to convey complex topics clearly and effectively
• Strong interpersonal skills: you can empathize, build trust, influence stakeholders, and guide customers confidently 
• Proactive and self-driven, with the ability to thrive in fast-paced startup environments
• Exceptional level of attention to detail and structured work
• Bonus: 
  • Product Management exposure or affinity to building software products 
  • Experience with API-based products or related fields such as developer tooling, cloud infrastructure, embedded finance, or other enterprise SaaS
  • Dual degree in Business and Computer Science, or similar 
  • Understanding of data products, supply chain management, enterprise resource planning (ERP), or related fields

Additional Information

• Location: Berlin or Remote within +/- 2 hours of CET timezone
  
• Starting date: As soon as possible
• Hours: Full-time, flexible working hours
• Compensation: Competitive salary and benefits, including employee stock options, learning and development stipend, regular team offsites, and more

As a certified B Corp, Climatiq is an equal-opportunity employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Send us your CV and a short cover letter, highlighting your skills and experience, relevant for the advertised role.