Forecast and Capacity Analyst

Role OVO-View

Team: Forecasting, Planning and Change

Salary banding:  £33k - £40k

Experience: Expert

Working pattern: Full-Time

Reporting to: Planning Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Accountable, Analytical, Accurate

Top 3 qualities for this role: Communication. Organisation. Resilience

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working as part of the Forecasting, Planning and Change Team within OVO Retail and will be at the heart of enabling the planning for customers for the OVO business. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

The Forecast & Capacity Analyst will collaborate to support change initiatives, producing detailed analysis, impact assessments, prognosis and scenario modelling for business transformation, identifying options that mitigating service impacting change.

Your key outcomes will be:

• Responsible for the weekly planning output, providing support to the DA community in construction of the outlook packs and content. 
• Work collaboratively across the Forecast & Capacity  Analyst working group, sharing knowledge and skills to aid the wider peer development of report writing, presentation skills and overall ongoing development
• Build relationships with stakeholders and challenge where appropriate
• To utilise best in class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined
• To ensure that planning projections have a tolerance that facilitate effective service delivery and optimise operating expense
• To ensure that all supply & demand plans are constantly reviewed and monitored up to and including “on the day” to provide the most accurate information available to manage resources effectively, conducting deep dive analysis and sharing findings with key stakeholders.
• Analyse historical data to identify trends, seasonality to mature forecast projections 
• To use MI to assess Root Cause and formulate corrective plans and actions with key stakeholders with measures of success defined, post Day review and analyst providing insight into variance to plan and performance drivers
• Provide the business with timely status updates on projects and initiatives
• Assist in the development and continuous improvement of current and new MI requirements,
• Support standardisation across the F&P Team, for all systems, processes and procedures
• Take a proactive approach on all business tasks to support the Management Team 
• Ensure that all planning, forecasting and resourcing models are kept up to date to maintain rigour
• Systems: WFM, Qstory, 

You’ll be a successful  Forecasting and Capacity Analyst at OVO if you…

• Be accountable for the production of demand  forecasts, for voice, email, digital & offline contact mediums along with resource plans to ensure the right level of resource is deployed to deliver service excellence to our customers
• Can work with operational colleagues and conduct  detailed analysis to understand and be able to articulate variances to budgets and forecasts, presenting finding to key stakeholders
• Be responsible for tactical intraday forecasts are aligned to the strategic forecasts and are prepared for use for internal resource deployment, and shared with OSP partners for scheduling and planning purposes as per planning cycle requirements .
• Engage & support business change, undertaking impacts assessments, scenario modelling & performance prognosis to assist with informed decision making 
• To ensure all output is delivered on time aligning to the monthly planning cycle
  
  
• Be accountable for the day to day management and maintenance of operational supply & demand planning models that deliver targeted business outcomes, providing detailed analysis for variances to planned modelled KPI’s and service level targets
  
  
• Work closely with our operations and OSPs to understand drivers being outcomes and how this impacts projections, along providing recommended mitigation plans
  
  
• Build shrinkage plans based on business needs and targets, profiled across the year for each operational area.  Produce detailed analysis for performance against the assumptions and influences on service level attainment
• Be responsible for the delivery of monthly, quarterly and budget planning processes, build, outlooks and content, providing insight and articulating drivers to any variances
• Provide operational planning and performance insight,  undertaking detailed analysis of operational performance, identifying core drivers to outcomes, and where necessary provide detailed recovery plans, telling  consistent, clear and compelling stories, articulating complex data up to various levels of senior leadership  
• Manage On Salary and Osp’s performance against interval hit rate.

Let’s talk about what’s in it for you

We’ll pay you between £33,000 and £40,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..