Technical Support Field Service Engineer - Bakery Solutions
Responsibilities / Tasks
Position Overview: We are seeking a highly motivated professional to join our Bakery Division in a dual role combining Spare Parts Technical Support and Field Service Engineering. Based in the UK, this position offers a unique opportunity to work remotely and provide both technical support for spare parts and hands-on field service for bakery systems. You will play a key role in supporting customers by managing spare parts quotations and orders, and delivering expert maintenance, installation, and troubleshooting for bakery machinery.
This role promises growth potential with a focus on customer satisfaction and operational efficiency. The position is ideal for someone who is both service-driven and technically skilled, with a customer-focused mindset.
Spare Parts Technical Support:
Analyse customer requests and provide detailed quotations for spare parts and services
Independently identify and prepare spare parts quotes using ERP systems (SAP or similar)
Verify Purchase Orders for accuracy, ensuring correct pricing, descriptions, delivery times, and terms and conditions
Manage order records, sales confirmations, and follow-up on delivery timelines
Coordinate with internal departments to ensure timely order processing and customer satisfaction
Field Service Engineering:
Oversee the installation and commissioning of bakery equipment, ensuring compliance with technical specifications and quality standards
Perform routine maintenance, troubleshooting, and repairs on bakery systems, including ovens, mixers, proofers, and other machinery
Provide on-site technical assistance and training to customers on the safe and efficient operation of bakery equipment
Identify opportunities for system upgrades, efficiency improvements, and offer troubleshooting recommendations
Maintain accurate service records, preparing detailed service reports for customers and internal teams
Collaborate with the technical support team and sales teams to ensure high levels of service delivery
Be available for on-call or 24/7 emergency support, minimizing customer downtime
Expected Results:
Ensure customer satisfaction through effective, clear, and timely communication
Contribute to increased profitability and service growth by managing spare parts sales and field service efficiency
Enhance customer experience with high-quality technical support and professional service delivery
Your Profile / Qualifications
NVQ/HNC/HND in Engineering (Mechanical, Electrical, Mechatronics, or similar) or relevant technical certification
Minimum 3 years of experience in a field service role, preferably in bakery or food processing systems
Strong mechanical, electrical, and automation troubleshooting skills, with experience in bakery production machinery
Familiarity with COMAS and IMAFORNI systems is an advantage
Strong customer-facing communication skills and a customer-first mindset
Willingness to travel domestically and internationally as require
Previous experience in service or sales support within the industrial or food processing sector.
Spare Parts Technical Support:
Proficiency in SAP or other ERP systems for managing orders and quotations
Strong organizational and analytical skills with an ability to solve problems creatively
Excellent communication skills, able to work with both internal and external customers
Leadership potential and fluency in English; additional language skills (German, Spanish, or Italian) are a plus
Preferred Qualifications:
Additional certifications in automation, electrical systems, or PLC programming are beneficial
Familiarity with COMAS and IMAFORNI systems or similar bakery production equipment
Did we spark your interest?
Then please click apply above to access our guided application process.