Associate Customer Success Manager (m/f/d)

Your tasks

• Customer Relationship Management 
  Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
  
  
• Onboarding Support 
  Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
  
  
• Key Account Management 
  Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
  
  
• Customer Success Review 
  Conducting regular check-ins and business reviews to ensure customers achieve their goals
  
  
• Sales Collaboration 
  Identifying upsell and cross-sell opportunities and working closely with the sales team
  
  
• Data Monitoring and Reporting
  Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
  
  
• Cross-Functional Collaboration 
  Working with product and sales teams to deliver the best possible customer experience

You'll fit in great if you have
Personal:

• Proactive and goal-oriented 
  Proactive, professional, and goal-oriented in approaching tasks and challenges
  
  
• Team player with independence
  A team player with a strong ability to work independently and take on responsibility
  
  
• Strong communication skills
  Communicative, assertive, and capable of building customer trust and satisfaction
  
  
• Solution-oriented mindset
  Solution-driven and motivated to bring new ideas to the team and implement them

Professional:

• Relevant Experience 
  At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
  
  
• Language Skills 
  Fluent proficiency in German and English
  
  
• Technical Skills 
  Confident use of Google Suite and CRM tools, preferably HubSpot
  
  
• Key Qualifications 
  Strong communication, negotiation, and organizational skills

What we offer

• Entrepreneurial Freedom and Responsibility
  Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated!
  
  
• Dynamic and Fun Team Culture
  Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.
  
  
• Accelerated Growth and Learning
  Experience the dynamic world of an early-stage startup. We push you to constantly expand your comfort zone and foster continuous personal and professional growth.
  
  
• Real Impact on Climate Change
  Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.
  
  
• Well-Being and Agile Work Environment
  Benefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote work