OAF Volunteer - Administrative Support

VOLUNTEER SUMMARY:

Administrative Support Volunteers will aid various departments within (including but not limited to) Human Resources, Maintenance & Facilities, Animal Care, and Animal Health through assistance with administrative tasks such as filing, organizing, and other projects. This Volunteer role requires 8 hours per month for a minimum 3-month commitment in order to maintain active Volunteer status. Any necessary role specific Volunteer training occurs onsite.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist with daily tasks or projects including (but not limited to) filing, photocopying, organizing, shredding, answering and operating multi-line telephone system, and generating memos, emails, and reports. Support team members with record keeping, scheduling, and distribution of mail as necessary.

• Proactively engage guests in a friendly and courteous manner. Uphold standards of excellence in guest experience.

• Follow all policies and procedures set forth by OdySea Aquarium Foundation including adherence to zoological grooming standards.

Requirements

VOLUNTEER REQUIREMENTS:

• Must be 18 years or older.

• Satisfactory completion of a background check and drug screen.

• Willingness to be flexible, learn, and multitask. Positive attitude, strong work ethic, team oriented, responsible, and enthusiastic.

• Must be comfortable greeting and engaging with guests. Required to frequently talk and hear.

• Ability to stand for long periods of time, as well as walk.

• No impairment of senses that might interfere with the ability to complete tasks.

• Must be able to take cues directly or indirectly.

• Ability to operate a computer and keyboard. Solid computer and MS Office skills, including Word, Excel and Power Point.

• Ability to handle confidential information.

• Ability to complete tasks in an environment that may be loud, wet, or humid at times.

• Reasonable accommodation may be made on an individual basis.

MUST EXEMPLIFY CORE FUNDAMENTALS OF THE EMPLOYEE PROMISE, WHICH STATES:

• I am empowered to take ownership of any opportunity to exceed expectations.

• I anticipate guest needs and pay attention to the details.

• I treat all internal and external customers with respect.

• I am on stage! (Smile)

• I have an attitude of gratitude.

• I get it right the first time.

• I display actions that are moral and ethical.

• I always provide alternative solutions.

• I am committed to learning every aspect of our product and services.

• I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word.

• I use name recognition at every opportunity.

• I take personal responsibility for our surroundings.

• I am accountable for my tools and resources.

• I value the contribution of every team member.