Field Service Engineer

GEA is one of the world's largest suppliers of technologies, both systems and components, for the food, dairy, beverage, and pharmaceutical industries. Our company, founded in 1881, focuses on the marketing of machinery, production plants, and high-tech processes.

The solutions in the Separation and Industrial Flows division include machinery and components that are the core of many production processes, including separators, decanters, homogenizers, valves, pumps, and tank cleaning equipment. These solutions contribute to a cleaner environment in numerous industrial applications. They also ensure the efficient separation and homogenization of liquids used in the production of food, beverages, medicines, and household and personal care products that consumers enjoy and trust.

Responsibilities / Tasks

• Execute in the field:

• Planned Maintance.

• Unplanned Maintenance.

• Corrective Repairs.
• Overhauls.
• Emergency repairs.
• Supervise Installations GEA SFT Equipment.
• Execute Commissioning GEA SFT Equipment.
• Do customer trainings.
• Support Service Sales with specific Technical questions related to GEA SFT equipment.
• Identify Customer needs.
• Offer and Execute Modernization, retrofits and / or upgrades available.
• Execute plant optimization.
• Execute the respective document closure for each activity related to field service, auto copy reports, final digital reports.
• Maintain tools, vehicle, safety elements, clothes delivered for the company in good condition to execute the assigned tasks.
• Comply necessary documentation, medical analysis, procedures to execute the assigned tasks.
• Remote support for customers and / or other service technician than need help in GEA SFT equipment.
• Training Newcomer Field Service Technician in Basic and Intermediate technical tasks.
• The position is the first level to interact with the customer to deliver services, in emergencies and / or planned service.
• Solve technical issues GEA between customer
• High impact on customer satisfaction by the service and equipment business
• Take the claims of the customer for close with a correct feedback to customer
• Take care of a complete alignment wit company policies.
• Identify new process to optimize the service execution.

Your Profile / Qualifications

• University degree in Mechanical or Electromechanical Engineering OR Technical degree in Mechanical or Electromechanical +2 years’ experience in workshop or maintenance.
• Knowledge in Separation, and homogenization process.
• Experience in field service execution.
• Mechanical skills.
• English Intermediate and local language.
• Be a good communicator written and verbal able to work with individuals across levels, functions, products, countries.
• Intercultural experience and skills
• Be a good net-worker.
• Personal drive and a good balance between being a hands-on manager and the ability to think and act strategically
• Be a good car driver.
• Knowledge of ERP (SAP) – CRM systems.
• Has a good resistance for frustration when dealing when complex technical trouble.
• Electro mechanics skills
• Experience to work in teams of service or maintenance.
• Experience in food and / or industrial process
• Capacity to solve complex technical scenarios.

Did we spark your interest?
Then please click apply above to access our guided application process.