Pre Analytics Administrator

The purpose of the role is to deal with all Pre-Analytical queries, with direct communication with clients including Hospital Staff, GP’s and Surgery staff regarding internal queries. To ensure a first-class experience of our service for clients and colleagues by Investigating and resolving non-conformances.

Summary of Specific Tasks

• Deal with all queries to include Client Services, Referrals and Laboratory.
• Direct communication with all clients including Hospital Staff, GP’s and Surgery staff regarding internal queries.
• Investigate and resolve non-conformities from Eurofins Biomnis France International Support team and other external partner laboratories to ensure a first-class experience of our service for our clients and your colleagues.
• Administer and resolve all amendments/ Fin-queries/Lab-queries.

• Provide support for Client Service requests and ensure best service to our Clients.

• Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
• Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.
• Actively liaise between the Laboratory, Client Services, Technical Supervisor, and or clients, to notify them of any critical patient information ranging from unusual results, to problematic specimens.
• Cover of Pre-Analytic Department duties where there is annual leave or other lack of cover.
• Escalate issues as required to the Technical Supervisor and Client Services Manager and keep updated of any relevant Client issues.
• Generate KPI report on a monthly basis.
• Recognise and alert the Technical Supervisor of any unusual trends in client calls.