Account Coordinator, Forestry China

Company Overview
Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview
The Account Coordinator, Forestry is responsible for enhancing SCS' client portfolio and overall client experience including maintaining a portfolio of Chain of Custody and Forest Management certification clients from a diversity of paper, packaging, and wood products sectors in China. Account Coordinators are proficient in understanding and communicating technical requirements for audits and engaging with clients to ensure they're meeting service needs, timelines, financial goals, and accreditation requirements. This position is responsible for meeting revenue and profitability goals, as well as supporting the team and clients by tracking projects throughout the certification process with strong attention to detail and professional communication skills, both internally and externally.

Relevant Standards/Schemes

• FSC Chain of Custody
• FSC Forest Management (FSC-FM)
• PEFC Chain of Custody

Essential Duties and Responsibilities

• Engage with clients and affiliates by responding promptly to their questions and requests and providing support in understanding requirements and continuing their certification services
• Create and manage a portfolio of audit projects
• Provide audit support for clients and affiliates related to scoping, pricing, and scheduling audits
• Oversee auditor and affiliate workflow by assisting in process development, sending and streamlining audit status updates, and facilitating communications
• Ensure consistent flow of audit projects portfolio to contribute to financial goals and meet required certification timelines
• Coordinate with managers, technical team members, and account management team members to deliver solutions that meet client and program needs
• Acquire expert knowledge of each certification program's requirements and objectives
• Support the maintenance and implementation of program quality system by maintaining documents, records, and progress tracking to maintain compliance with SCS quality management systems and/or the rules of the relevant certification scheme

Minimum Qualifications

• Associate's/Bachelor's degree in business administration or a related field or
• 3+ years of professional experience in business administration and experience in project or program coordination, client interface, and data entry
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to adapt to frequent timeline changes with complex, long-term projects
• Strong attention to detail, organization, and time management
• Strong customer service and teamwork orientation
• Complete fluency in Chinese and English with work experience that involves professional, technical written communication
• Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Experience using database systems and remote applications for communication such as Zoom, Teams, Google Meet, etc.
• Initiative and ability to work independently, responsive and adaptive to team environment
• Commitment to SCS values and environmental issues

Preferred Qualifications

• Previous coordination experience with third party certification
• Previous account or administrative coordination experience
• Multi-lingual fluency in another language

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Working Remotely
At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office.

Estimated Annual Salary
120,000 - 150,000 RMB

EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.