Office Coordinator

• Support and assist the branch in meeting goals, requests and Requirements: of the division and home office.
• Maintains policy and procedures manual regarding branch audit Requirements:.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
• Order and maintain the inventory relating to safety and all office supplies through ERP system.
• Assist in training of new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
• For areas with Landfill responsibilities, responsibilities including: weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.
• Ensure that reception area is neat and orderly.
• Assist shop with administrative duties as needed.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, and Abilities:

• Associates Degree or equivalent from two-year college or technical school.
• Two (2) to four (4) years related experience and/or training
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.
• Excellent interpersonal skills.

Physical/Mental Demands:

• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions:

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

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