IT Support Employee

Our Forensics Business Line is engaged in a major transformation plan. Starting from local scattered IT landscapes we are heading toward a hybrid and modern standardised architecture. This journey will go through major milestones involving applications and infrastructures structural changes. Your role will be to participate to the deployment and maintenance of these new infrastructures and help our users adopt these changes as a proximity crew. More specifically you will:

• Provide first and second line support for all staff across multiple sites within Europe (Belgium, France, Germany, Netherlands and UK) ---
• Be responsible for resolving support incidents, problems and service requests across a broad range of technologies
• Install, configure, upgrade and manage IT equipment: computers, printers, tablets, phones, switches, server, wireless access points, etc.
• Install, upgrade, configure and support enterprise IT applications such as Microsoft Office/365 and those hosted on windows server 2008/2012/2016/2019 and Remote Desktop Services/Citrix
• Manage, maintain and troubleshoot DHCP, DNS, Active Directory Users and Computers, O365, McAfee Antivirus, Encryption, WAN/LAN environment
• Monitor, operate, manage, troubleshoot and restore to service personal computers (PC) or notebooks that has authorized access to the network
• Communicate professionally with users (phone, email, on-site) and promote the ticketing system
• Create, maintain and publish relevant support documentation for continuous improvement
• Maintain the IT Asset inventory and requesting and coordinating vendor support
• Actively participate in complex technical projects
• Prepare technical proposals for improvement together with line manager.