BU HOM Technical Service Support 2nd level

Responsibilities / Tasks

Here in GEA Mechanical Equipment Italy, as head quarter of Business unit Homogenizer in the Division Separation and Flow Technologies of GEA, we are looking for a motivated candidate as part of the growing team of Technical Service Support. Service is gaining importance year after year, and the Service org is a continuous evolving organization that adapt itself to ensure best customer experience. For maintaining leadership in the market and the very strong position to the competition, GEA Service is running its transformation to a relationship-based Service: Service Technical Support office is the key for reaching best in class Customer Support. We are looking for open minded and engaged people that want to guide this evolution with us, contributing to stimulate the environment with ideas and dedication. Main work location is Parma, with necessity to travel globally following the role needs.

Fundamental Tasks

- Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support.

- Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.

- Provides 1st level mechanical services in Italy and abroad on both predictive and proactive level.

- Executes Installation & Commissioning on simple and complex systems.

- Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.

- Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.

- Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Profile of the candidate

- The ideal candidate must have at least 3 years' experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).

- Basic knowledge of industrial electrical engineering is also appreciated.

- Instruction required: Secondary School Diploma in Mechanical Engineering or similar. Compulsory languages: English, Italian (written and spoken).

- High Technical and Communication skills to interact with other internal departments.

- Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.

- Knowledge of SAP tool is appreciated.

- Availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days.

Personal skills and soft skills

Predisposition to group work and Problem Solving Strong relationship skills within the GEA team and towards end customers.

Your Profile / Qualifications

• Studies in the field of industrial engineering / mechanical engineering / computer science with appropriate knowledge or a comparable qualification

• Help Desk experience (preferred)
• Ability to read and interpret technical drawings (mechanical and possibly electrical diagrams), use and maintenance manuals and spare parts manuals 
• Vibrations analysis certification is appreciated

• In depth insight of the Homogenizer related Products and Markets – preferably other GEA Equipment (preferred)
• The ability to steer initiatives and projects autonomously, motivating individuals to contribute
• Customer orientation
• Knowledge of SAP is appreciated
• Availability to travel (mainly abroad) for approximately 30% of the annual working time

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