Continuous Improvement Manager (m/f/d), Transactional Processes

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are looking for an experienced Continuous Improvement Manager (m/f/d), Transactional Processes who leads the analysis and implementation of process improvement initiatives within the organization. You are responsible for identifying areas of inefficiency, developing strategies to enhance productivity, and measuring the success of improvement efforts. You will collaborate with cross-functional teams to drive sustainable changes that align with the company’s strategic goals, ensuring a culture of excellence and ongoing development.

This roles serves as an individual contributor and has no direct people management responsibility. You act as a subject matter expert and project lead for the transactional processes across the segment like order management, inside sales, back office, service department etc.

You will lead CI implementation, standardization, and consistency across multiple sites (CI implementation, training and projects, CI processes, methods and tools to

eliminate waste and promote flow).

Locations: Langenhagen (Germany), but other Xylem locations in Germany are also optional. We offer a Hybrid contract and this role requires to travel 50% or more if needed to cover the assigned sites.

Essential Duties/Principal Responsibilities:

• Using project management skills, drive the development and implementation of Continuous Improvement projects for transactional processes like order management, inside sales, sales etc. in support of the strategic plan and business operating plan

• Create, organize, communicate, and facilitate multi-day kaizen events & CI workshops with cross-functional teams

• Must be proficient and effective in facilitating process mapping, 5S, VSM, and standard work projects with cross-functional teams

• Identify opportunities for continuous improvement via idea generation and prioritize improvement opportunities with the management teams

• Analyze data against KPI’s, highlighting trends and analyzing causes of unexpected variance

• Act as a change agent in all aspects of work, supporting and leading others through change. Mentor and coach employees to realize benefits from all continuous improvement initiatives

• Perform root cause analysis processes to identify underlying causes of problems or issues within the organization

• Influence and engage others in support of CI projects and programs

• Responsibility for the following metrics: CI Savings for site, CI Engagement for site, CI training delivered for site

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s degree in engineering, Business, or related field

• Experience in successful planning and execution of Continuous Improvement / Lean / Six Sigma efforts

• Demonstrated ability to apply Lean methodologies in non-manufacturing environments (e.g. Services, Transactional)

• Business fluent German and English language skills

• Experience in data management, ability to read and draw conclusions from reports and P&L statements etc.

• Excellent Presentation and Project Management skills, Facilitation skills, Influencing skills

• Lean or Six Sigma Green Belt certification preferred

• Demonstrated experience in planning and facilitating workshops, kaizens, and training events.

• Excellent oral and written communication skills in English, additional languages a plus

• Must be accomplished at using standard tools, systems and formats to present data and reporting information in an efficient and accurate manner

We Offer You More Than Just “A Job”         

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees can learn and volunteer on various water-related projects.

• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

For questions regarding this opportunity, please reach out to Niklas Naunheim, Senior Talent Acquisition Partner at +49 1621374371.

We are looking forward to your application!

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.