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Account Manager
17 days ago
Full time role
Hybrid · Tokyo, JP
About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role:
3E’s commercial team is looking for a dynamic and entrepreneurial Account Manager to drive business growth across the APAC region, with a primary focus on Japan. In this role, you will develop a deep understanding of your customers’ business priorities, aligning their regulatory and compliance needs with 3E’s innovative solutions. Success in this position requires a strong grasp of APAC market dynamics, strategic customer relationship management, and expertise in regulatory solutions and expansion strategies.
This is a hybrid role requiring in-office presence three days per week at our Tokyo office.
As an Account Manager, you will be instrumental in driving customer retention and broadening our customer base within your designated territory. You will oversee account health, drive product adoption, and identify cross-sell opportunities, referring them to the business development teams.
We are looking for individuals who are enthusiastic about executing our strategy. You will have the opportunity to leverage your strong analytical skills to identify market trends and customer needs, helping us unlock the vast potential of our addressable market. Our team will rely on you to identify growth opportunities for new product lines within existing customer organizations. A passion for engaging with customers and understanding their business challenges is essential.
What You'll Do
- Ownership – Manage a book of business in Japan and APAC, ensuring client retention, renewal, and expansion.
- Identify Cross-sell Opportunities – Spot product safety and stewardship service opportunities within your customers’ businesses.
- Expansion – Identify and develop relationships with senior leadership to expand services within existing accounts.
- Customer Satisfaction – Mobilize product champions within the client’s user base and rally internal teams for swift issue resolution.
- Forecasting – Monitor account health, develop user/usage growth plans, and accurately forecast your sales pipeline.
- Organization – Maintain meticulous attention to detail in documenting customer interactions, managing client requests, demos, proposals, and business reviews.
- Renewals – Plan and manage renewal activity to meet/exceed account growth targets, ensuring accurate invoicing and timely payments.
- Consultative Selling – Help customers unlock value by conducting quarterly business reviews, collaborating with 3E’s regulatory experts, and aligning solutions with industry needs.
- Voice of the Customer – Gather and share customer feedback to shape product roadmaps, pricing strategies, and go-to-market efforts.
- Team Collaboration – Support Senior Account Managers and work closely with the broader Commercial team in Japan.
What Makes You a Great Fit
- 1-3 years of experience in B2B sales, customer success, or account management. Experience in technology, IT, subscription-based regulatory solutions, or SaaS is preferred.
- Bachelor’s degree required, preferably in business, or a related field.
- Native-level Japanese proficiency and fluent English skills (additional Asian languages a plus).
- Strong analytical and strategic thinking skills to identify market trends and customer needs.
- Exceptional organizational skills with attention to detail, ensuring accuracy in Salesforce.com, LinkedIn Sales Navigator, or similar applications.
- Proven results-driven mindset, with a strong track record of meeting or exceeding sales and renewal targets.
- Excellent interpersonal skills, with the ability to build and maintain strong relationships with both customers and internal teams.
- Ability to travel up to 5 days per month, primarily within Japan, with occasional trips across APAC
- Hybrid work environment – must be able to work from our Tokyo office three days per week.
Why Join 3E
- Impactful Work – Be part of a mission-driven company that protects people, safeguards products, and drives sustainability.
- Collaborative Culture – Work with a global team of experts and innovators across APAC, North America, and Europe.
- Career Growth– We invest in training, mentorship, and professional development opportunities.
- Unlimited Earning Potential – Competitive incentive plan with uncapped commissions.
- Flexible Work Environment– Hybrid role offering a blend of in-office collaboration and remote work flexibility.
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
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