Senior Operations Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES AND TASKS

· Able to perform non-routine complex tasks (purchase orders, contracts) related to customer process, like invoicing and contract management.

· Ability to document complex tasks into process flows and build process to address unique customer problems

· Assists with training others in their process teams.

· Strong collaboration with internal and external customers

· Understands all aspects of their process and the impacts of their tasks on that process and can apply problem solving skills to address unique customer issues that may require processing outside of traditional, standard applications

· Participates in project-based work in addition to day-to-day responsibilities

· Ability to create orders for quoted jobs or installation with multiple process in SAP of increasing complexity, including projects

· Resolves issues from 3rd party processer of customers’ orders of increasing complexity requiring inputs from multiple stakeholders (operations, sales, AR, buyers)

· May be required to handle contract renewals and contract maintenance or changes of more complex configuration or change of purchase order. Including billing based on meter readings and determining charge based on contractual obligation (EX: water by gallon)

· Account maintenance and system conversions for Water One SD and Long-Term accounts. Works with sales to develop quote for the order upgrade for customer and update the contract and activate the orders in SAP.

· May assist in complex customer master data workflows

· Utilized as a subject matter expert for testing system enhancements or process improvements.

· May assist with special permitting needs for customer site visits and projects

· Heavy collaboration with buyers, warehouses and branches in maintaining appropriate inventory, generates purchase orders

POSITION REQUIREMENTS

1. FORMAL EDUCATION:

Required:

· High school diploma or equivalent plus 5 years of applicable work experience OR Bachelor's degree with 3 years of applicable work experience

2. KNOWLEDGE & EXPERIENCE:

Required:

• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership

• Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks

• Able to collaborate with other disciplines

• Ability to understand concepts in execution, broader organizational impact, and strong organization skills;

• Understanding of general business concepts

• Strong communication skills

• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

• Strong SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)

• Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics

• Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Preferred:

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.