Customer Success Manager

·       Join a fast-growing and innovative NatureTech business

·       UK remote team with regular meet-ups

·       Circa £45-55k + share options

·       Role can be full- or part-time (4 days per week)

About Verna

Verna builds software to help people manage land in the best way for the environment – enhancing biodiversity and drawing down carbon, whilst making sustainable returns.

We have built the market-leading software for Biodiversity Net Gain, England’s revolutionary new approach to data-driven nature recovery which is spreading across the world.

Verna has recently finalised a multi-million-pound fundraise, to help accelerate the growth of the company – and the impact we can have – over the coming years.

Opportunity

We are looking for a Customer Success Manager to lead Verna’s relationships with our customers. This role involves introducing best-in-class processes, systems and practices for customer success, and supporting a strong link between customers and other parts of the business (e.g. including the product development team)

This is an important role in a fast-growing and innovative business, that is increasingly regarded as a leader in NatureTech. Your compensation will include share options, enabling you to share in the company’s success.

The successful candidate will work directly with the Co-CEOs, Rafi Cohen and Dr Matthew Brown.

We currently operate as a remote team, with London office bases available including through our place on the Geovation accelerator programme. The whole team meets in person every 4-6 weeks. The co-founders spend roughly one day per week in London together, and this role will be welcome to join those days and to be office-based for as many days per week as desired.

Like ecosystems, teams are more vibrant, innovative, and resilient when they are more diverse. We welcome applications from everyone.

Responsibilities include:

·       Serving as the lead point of contact for all customer account matters

·       Building and maintaining strong, lasting customer relationships

·       Developing trusted advisor relationships with customer stakeholders

·       Assisting with challenging customer request or issue escalations as needed

·       Forecasting and tracking key account metrics, including reporting on account statuses

·       Driving positive outcomes for the business e.g. around renewals, referrals, and feedback to inform product development

About you

We care much more about the person you are, and how you think and approach things, vs a list of qualifications and buzzwords. Even if you can’t say ‘yes’ to all of the points below, but are smart, self-motivated and passionate about this role, then get in touch!

·       Account Management experience within B2B/B2G SaaS: Deep knowledge of best-in-class practices and a track record of implementing them

·       Self-starter: Ability to drive actions in a start-up environment

·       Team player: Work well as part of a team, proactively collaborating with colleagues, including domain experts e.g. Director of Ecology

·       Curious and Detail-oriented: Excited by the opportunity to analyse account management data and to learn about nature and biodiversity

·       Excellent stakeholder management communication skills: Able to communicate effectively with customers and colleagues

To find out more and apply

To apply, please email careers@verna.earth  with the subject line “Customer Success Manager – Application”. Your email should include:

·       Your CV.

·       A short covering note (<300 words) explaining why you are interested in the role and how you meet the requirements.

·       A short answer (<300 words) to the following question: What does Verna need to do to provide great customer success for public sector customers?

We will consider applications and interview candidates on a rolling basis, until the role is filled.