Project Management Assistant (Entry-level)

The Project Management Assistant (PMA) supports the Project Management staff in servicing clients to meet the Client Service Organization mission. The PMA will work onsite at the Tinley Park lab. Having a good understanding of lab work and customer service experience is ideal.

Project Management Assistant I responsibilities include, but are not limited to, the following:

Project set-up:

• Creates bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins subcontract labs are on the approved list and set up as vendors for existing work
• Generates JDE requisition when sending subcontract samples

Sample Receipt:

• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting:

• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• DMR Forms
• EDD checkers
• Data upload
• Compiles case narrative

Invoicing:

• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices

Attention to Clients:

• Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals.
• Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

Technical Familiarity:

• Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies