Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it. 
 

About your team: 

At Centrica Energy, our mission is to move it.  

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Join Centrica Energy and Lead Our CRM Transformation

Are you an experienced leader with deep expertise in CRM solutions? Do you thrive in high-performance environments and are passionate about driving strategic technology initiatives? Join Centrica Energy as our Head of CRM Solutions, where you will shape the technology landscape that powers our ambition to be the No. 1 Renewable Energy Trader in Europe and a world-class global energy player.

About the Role

As Head of CRM Solutions, you will lead the strategic direction, architecture, and implementation of business-critical CRM solutions. Reporting to the CTO for Strategy and Operations, you will ensure that our technology ecosystem enables operational excellence and enhances business agility in the fast-evolving energy trading sector.

Key Responsibilities

• Team Leadership & Vendor Management: Oversee a team of internal specialists and external consultants, balancing in-house expertise with third-party capabilities.

• Strategic Leadership: Define and execute a clear vision for CRM solutions, aligning technology with business objectives.

• Solution Architecture & Integration: Ensure design and optimisation of solution architecture and seamless API integrations with other enterprise systems.

• Continuous Service Improvement: Drive innovation, scalability, and efficiency in CRM platform, ensuring high availability and performance.

• Cross-functional Collaboration: Partner with engineering, product management, security, and operations teams to deliver robust solutions tailored to business needs.

• Governance & Compliance: Ensure adherence to industry standards, data security, and regulatory requirements in CRM implementations.

• Stakeholder Engagement: Manage relationships with key internal stakeholders, external vendors, and technology partners.

About You

• Deep expertise in Microsoft Dynamics 365 Customer Engagement and its application within enterprise environments.

• A strong technical background as a solution architect, technical product owner, or senior software developer.

• Experience in leading complex CRM projects in fast-paced, evolving industries.

• Ability to manage multiple priorities, balancing short-term needs with long-term strategic objectives.

• A track record of working in highly dynamic organisations, adapting to frequent changes and evolving business needs.

• Experience managing external vendors while maintaining strategic direction internally.

#LI-CET

Why Join Us?

At Centrica Energy, you will work in a vibrant, high-energy environment where you will:

• Be at the forefront of energy transition and digital transformation.

• Have the opportunity to lead and shape critical business systems in a rapidly growing and innovative sector.

• Work in an international setting with offices in London, Denmark, Germany, Sweden, and Singapore.

About Centrica Energy

Centrica Energy is the trading arm of Centrica. We trade LNG, gas, power and energy attributes - and connect independent producers, suppliers and corporate off-takers in the wholesale energy markets. We move and trade energy to satisfy the changing needs of customers.

We provide our clients with the best route-to-market services available to the market today, integrating sophisticated software, trading and structuring and optimising exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent the new generation of energy traders, leading our customers to value on low-carbon, digital energy markets across the World. Our offices span across London, Denmark, Germany, Sweden and Singapore.

Why should you apply?  
 
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 
 
https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.   

 
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.