Customer Services Representative with English

We’re looking for a talented Customer Services Representative for our EMEA Supply Chain team at Aliaxis.

Our ideal candidate will be experienced professional in the area of customer services or order management and will speak fluent English.

Interested in working with us? Please apply directly or read below for more details.  

Company description   

Aliaxis is a leading technology company that designs sustainable, easy to install, and innovative fluid management solutions. Over 15,000 people have selected to work for us in more than 40 countries, meeting our customers’ most demanding needs for pipes and fitting systems in building, infrastructure, industrial and agriculture sectors. 

As part of our commitment to sustainability, we are focused on increasing the percentage of recycled content in our products and reducing the carbon footprint of our manufacturing processes. 

We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast, 

• We Care for the environment, our customers and each other, 

• We Deliver by taking accountability for our decisions and actions. 

Aliaxis is privately owned, with its global headquarters in Brussels, Belgium. 

Job description 

The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies.

Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.

Reporting to the Customer Service Team Leader, the Customer Services Representative will play a key role in serving our customers inside Supply Chain organization. The role is hybrid, employees will be required to work at least 2 days per week in the office located in Wroclaw.

Key Accountabilities & responsibilities

• Customer and stakeholder handling in English (90% via e-mail),
• Order management and,
• Data maintenance, coordination
• Receivables management (invoices, credit notes, disputes),
• Documentation and complaint management,
• Basic continuous improvement initiatives.

Requirements

• 1-2 years of experience in customer service, order management, or similar.
• Experience in using ERP systems (preferably Microsoft AX or SAP) and Microsoft Office (Word, Excel, Visio) will be a plus.
• Professional verbal and written communication skills in English, any of following is a plus: French, German, Spanish, Italian

What We Offer

• Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
• LinkedIn Learning platform access.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)
• Hybrid work schedule / flexible working from office (Powstanców Śląskich 9 street, Wroclaw).

Are you the one we are looking for? Join our growing team! 

We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement. Next to a competitive salary and benefits package, we offer an impactful role and real growth opportunities.  

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy. 

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate. 

Please copy link to browser to access Aliaxis Privacy Notice: https://aliaxis.com/recruitment-privacy-notice/  
 

 Note to agencies: Please kindly abstain from sending us candidates either directly to HR or to one of your contacts within the company. Thanks!