IT Support Specialist / System Administrator
Power and data have been moved the same way for over 100 years.
This is a new day. At CelLink Corporation, our Team Members are designing, developing, and manufacturing flexible circuits that fundamentally change the transmission of power and data. Lower weight, higher performance, smaller mass, and lower overall system price all drive toward CelLink’s goal of a cleaner environment and more affordable technology.
At CelLink, we are electrified at the prospect of contributing to a technology that is and will be changing mobility for a cleaner and brighter future. We work with very dedicated people on challenging projects that change everyone’s future for the better. If you are eager to create, to learn, and to apply your knowledge, we are looking forward to you joining us on our electrifying mission.
IT Support Specialist / System Administrator
We are seeking a skilled and proactive IT Support Specialist/System Administrator to join our team. In this role, you will provide technical support, troubleshoot hardware and software issues, manage user accounts, and ensure the seamless operation of IT systems across the organization. The ideal candidate must be prepared to provide 24/7 production support and work closely with the IT team to drive efficiency and support business objectives
Essential Duties and Responsibilities
- Troubleshoot hardware and software issues, ensuring users have the tools they need to work efficiently.
- Resolve IT-related issues reported by users, ensuring minimal disruption to their work.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Handle user account creation, maintenance, and security settings, including managing access rights to ensure appropriate system access levels.
- Troubleshoot and resolve network connectivity issues, providing assistance for network-related queries.
- Monitor system performance, security logs, and infrastructure health to proactively identify and resolve potential problems.
- Maintain documentation for IT processes, procedures, and troubleshooting steps to ensure a well-documented knowledge base.
- Stay up-to-date with the latest advancements and best practices in IT administration to improve overall system efficiency and security.
- Work with other IT team members and departments to support organizational goals and objectives.
- Provide 24-hour production support, ensuring systems are always operational and issues are resolved in a timely manner.
- Perform other IT-related duties as necessary to support the team and the organization.
- Other duties as assigned.
Educational Requirements
- Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems, or 2+ years of combined experience and professional knowledge.
- Experience supporting a high-security environment and agilely addressing issues and problems related to security.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Strong knowledge of computer hardware, software, and peripherals.
- Experience with network troubleshooting and configuration.
- Proficient in user account management, security protocols, and access control.
- Ability to diagnose and resolve technical issues quickly and efficiently.
- Strong documentation and communication skills.
- Experience with monitoring system performance and security logs.
- Ability to collaborate effectively with cross-functional teams.
- Availability for 24-hour production support.
Additional Preferred Qualifications
- Microsoft Certified: Azure Administrator Associate or equivalent.
Location
- San Carlos, CA (onsite)
Personal Protective Equipment
PPE will be provided and is required to be used within certain areas of the manufacturing floor.
Work Environment
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and a shop environment, with exposure to high noise levels from operating machines, physical hazards from moving equipment and machine parts, nuisance dust, and skin exposure to chemicals used to run/maintain machines.
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The base pay is just one part of CelLink's total compensation package and is determined within a range. The pay range is designed to support your career progression as you learn, grow, and develop within your role. Your base pay range will depend on your skills, qualifications, experience, and location.
At CelLink, we believe that each employee should have the opportunity to become a CelLink shareholder through participation in CelLink's discretionary employee stock option plan. You'll also receive comprehensive medical and dental coverage and other great benefits.
Note: CelLink benefits, compensation, and employee stock programs are subject to eligibility requirements.
We believe diversity and inclusion among our teammates are essential to our success. We celebrate diversity and are committed to creating an inclusive environment for all employees while building teams that represent a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer. All employment is decided based on qualifications, merit, and business needs. CelLink participates in the E-Verify program in specific locations as required by law.
CelLink was founded in 2012 and entered volume production in 2018. CelLink provides electrical systems to the world's leading EV manufacturers, traditional automotive OEMs, and tiered suppliers. The company has raised approximately $315M in funding through private investment and multiple grants from the US Department of Energy. CelLink’s investors include 3M, Atreides, BMW, BorgWarner, Bosch, D1 Capital, Fidelity, Fontinalis Partners, Ford, Franklin Templeton, Lear, Park West, SK Telecom, Standard Investments, T. Rowe Price, Tinicum, and Whale Rock.