L1 Support Specialist

About Us

At Landis+Gyr,we are transforming the future of energy management. Our portfolio of innovative solutions and services in smart metering, grid edge intelligence and smart infrastructure including EV charging technology, empower individuals and businesses to take charge of their energy consumption, all while decarbonizing the grid and enabling a greener tomorrow.

Headquartered in Switzerland, our world-class teams span across 30 countries and five continents. For more than a century, we have been at the forefront of energy innovation, and we continue to lead the charge into a more sustainable and efficient energy landscape.

Landis+Gyr manages energy better – since 1896.

Luna – which became a part of Landis+Gyr effective by 2022 - is the leading provider of smart metering devices for electricity, water and heat and associated software solutions for Turkey with headquarter located in Cigli - Izmir. As of today, Luna is the giving service to local and international customers with more than 800 employees within two facilities and improving its products by R&D Center located in Izmir.

Would you like to be a part of real working experience through high quality product design, efficient technology and an excellent working environment? Then you are at the right place! You will be working in an exciting, international environment and contributing personally to the company’s success.

About Job

• Answer, triage, prioritize and resolve incoming helpdesk tickets through the service desk  system where users experience issues with hardware, software, networking and other computer-related technologies.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff.

• Provides prompt, honest, and accurate feedback to customer related inquiries or issues.

• Logs and tracks calls using service desk ticket tool, and maintains history records and related documentation.

• Builds workstation using various processes and tools.

• Ensures that only licensed software is installed through various reviews and compliance is adhered too.

• Coordinates hardware/software problems with third party support vendors for services.

• Ensures end user assets and information are managed and provided timely during onboarding/offboarding process.

• Coordinates procurement activities that initiates from a service request

• Contributes to internal documentation, including knowledgeable articles, videos, and white papers

• Performs administrative tasks on Active Directory (Names, Phone Numbers, Managers, Groups, etc)

• Supports and adheres to Company’s core values.

• Performs other duties or responsibilities as assigned or required.

• Supports and adheres to Company’s Code of Conduct and Ethics Policy.

• Represents Company in a positive, professional manner when working with both internal and external customers.

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.