Sales Support Associate

About the Job

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Entry Representative in Sales Support is responsible for performing administrative and clerical tasks. They help in maintaining customer databases, processing orders, and scheduling sales meetings and appointments. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other team members. The Entry Representative plays a crucial role in ensuring smooth sales operations and customer satisfaction.

Responsibilities:

Customer Service
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product information and recommendations to customers
• Maintain positive relationships with customers

Order Processing
• Accurately enter and process customer orders
• Ensure orders are fulfilled and shipped on time
• Resolve any order discrepancies or issues

Sales Support
• Assist sales team with administrative tasks
• Prepare and distribute sales reports and presentations
• Coordinate sales meetings and events

Inventory Management
• Monitor and track inventory levels
• Coordinate with warehouse team to ensure accurate inventory counts
• Communicate any inventory shortages or overstocks

Data Entry and Maintenance
• Enter and maintain customer and product data in company database
• Update and maintain customer accounts and contact information
• Ensure data accuracy and completeness

Administrative Tasks
• Manage and organize sales documents and files
• Schedule appointments and maintain calendars for sales team
• Handle incoming calls and emails

Training and Development
• Stay updated on product knowledge and industry trends
• Attend training sessions and workshops to improve skills
• Mentor and train new sales support team members


High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
• Bachelor’s degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Basic understanding of sales principles and practices.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• SAP ERP System.

• CRM Microsoft Dynamics 365
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Salary range:

$52,900.00 - $84,600.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.