Customer Service Representative

Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.

· Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.

· partner with sales team to assist with performing various sales related activities to support account roster

· Coordinate with cross functional teams to assign tasks to the correct departments.

· Maintain thorough and updated customer records; Be able to organize and prioritize

· Responsible for all case management tied to the team member’s assigned accounts.

· Conduct research and work cross functionally to resolve or escalate problems.

· Regularly review, analyze, and prepare reports on the status of customers’ orders.

· Conduct proactive calls to ensure ongoing communication with existing customers.

· Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, soil facilities, Transportation department and information services

· Perform other reasonably related tasks as assigned by management.