Operations Administrator

Under direction from the Branch Manager, the Operations Administrator is responsible primarily for the day-to-day operational administration of location or branch involving client reception, logistics, scheduling, purchasing, and billing.

 

Key Responsibilities:

• Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise.

• Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders.

• Follow applicable regulations with regards to the transportation and management of waste.

• Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, hazard assessments, etc. and completed daily.

• Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.

• Responsible for general customer/facility inquiries and direct to other appropriate parties.

• Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.

• Create and maintain customer accounts, waste classification, and pricing profiles within our CRM system.

• Prepare waste diversion and other reports for customers and management upon request.

• Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.

• General office administration including electronic and paper-based storage/filing.

• Assist with procurement and purchasing as required.

• Assist with the processing of hours for payroll purposes.

• Other tasks as assigned.

Knowledge, Skills and Key Competencies:

• Valid Drivers License and Reliable source of transportation as this is in a remote location

• Post secondary education or equivalent experience in a business administrative environment will be considered an asset.

• At a minimum, 2 years’ customer service and/or office administration experience is required.

• Strong interpersonal skills with the ability to develop and foster relationship growth in a professional setting.

• Conflict resolution in a fast paced and high-volume environment.

• Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.

• Excellent communication skills, both verbal and written.

• Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.

• Ability to work independently with minimal supervision.

• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.

· Previous experience with Operation Management Systems would be considered an asset.

· Previous experience with Workday would be considered an asset.

· Previous experience with payroll platforms and the processing of payroll would be considered an asset.

#GFL Talent

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com