Customer Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Customer Service Manager for our Smith-Blair business.!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Customer Service Manager will manage both the Inside Sales and Quotes teams for our Smith-Blair business in Texarkana, Arkansas.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Must have thorough knowledge of customer service procedures and functions.
• Effectively supervise people to achieve the company’s goals and objectives.
• Ensure orders and quotes are being scheduled and completed timely.
• Review and approve quotes per the company delegation of authority.
• Align both the quotes and inside sales teams on pricing strategies and other customer initiatives.
• Direct all procedures regarding order entry and quotations. 
• Prioritizing work is a key essential for the job.
• Maintain proper electronic or manual customer files, pricing and quotations.
• Interact effectively and professionally with customers, internal support, salespeople and others within the organization.
• Coordinate customer service and product training to Quotes and Inside Sales team members.
• Assist as needed on price books and marketing projects.
• Implement process improvements in department to facilitate continuous improvement.
• Assist outside sales team with specification work and improvement of quotation win rates.
• Participation in Xylem Watermark volunteer activities.
• Other ad-hoc duties and analyses as needed.

QUALIFICATIONS:

• Bachelor’s degree in related field or equivalent combination of education and experience.
• + 4 years of relevant Customer Service Management experience
• Mechanical aptitude with product and Water/utility industry knowledge preferred.
• Working knowledge of Microsoft Office Suite products.
• Ability to communicate effectively to all levels of the organization
• Ability to work in a team /collaborative environment
• Ability to train others
• Ability to work with little or no supervision
• Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously.
• Interpersonal skills.
• High Attention to detail and a desire for continuous improvement.
• Strong verbal and written communication skills and a professional attitude and demeanor.

DAY IN THE LIFE:

In this role, the working environment is both an indoor climate-controlled office and plant manufacturing environment. The physical demands may include but are not limited to occasionally lifting up to 35 pounds, and prolonged exposure to indoor and outdoor environments.

BENEFITS

 At Xylem we offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on year’s of service and eleven (11) paid holidays.,

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Salary

$75,000 - $90,000

Note: The salary for this position is determined based on various factors, including candidate experience, skills, and geographic location. Compensation will be aligned with market rates in the area where the employee is based, with offers for this location typically starting at the lower end of the stated pay range .

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.