Staff Engineer - Field Support

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 80 million products installed across more than 160 countries.

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!

About the role:

As a Staff Engineer- Field support, you will be part of the Product Engineering team, who are responsible for maintaining and improving existing products throughout their lifecycle, including Testing, performance enhancements, and addressing obsolescence issues. Essentially ensuring a product remains functional, meets customer needs by troubleshooting customer issues, and implementing continuous improvement strategies to optimize product performance and ensure products remain compliant with relevant industry regulations and standards.

What you will do

• Field issue debugging support for Microinverter and other balance of systems.
• Single point of contact for all customer and system support teams from Microinverter engineering to resolve the system related issues in Systems Business Unit.
• Provide Engineering support for all regional Field engineers to resolve the customer issues.
• Collect and analyse the logs from customer sites and work with HW and FW engineers to fix those issues.
• Document the known fixes for FW/HW issues and train customer support (CS) and GSS (Global System support) teams.
• Report and track the FW/HW issues in the appropriate internal projects.
• Use internal tools and database queries to diagnose the customer problems. 
• Drive the customer escalations and work with cross-functional team to define the containment solutions and final resolutions for the customer escalations.
• Support Field team to identify the defective hardware and co-ordinate with HW RCA team to find the root cause and implement the corrective actions.
• Provide subject matter expertise to regional field teams in resolving customer issues.
• Actively communicate to Field team about the known issues and containment solutions
• Raise the bar for technical excellence, accurate documentation and scientific rigor
• Provide subject matter expertise at an advanced level
• Keen to work in product enhancement and support team for power electronics products

Who you are and what you bring

• B.E. Electronical and Electronics Engineering with 8+ years’ experience outside of university.

Minimum Requirements:

Candidates must have:

• Experience in product/system support, driving customer escalations and Field support
• Knowledge on Power systems, Power Electronic devices and Embedded systems
• Excellent verbal and written communication skills, including information consolidation and presentation
• Should have a “can do” attitude and team player in cross-functional environment
• Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership
• Highly organized, able to multi-task, the ability to work individually, within a team and with other groups
• Service-oriented personality and willing to work in night shift when needed

Preferred:

• Basic programming skills and knowledge in at least one script language: Ruby, Bash, Perl, Python etc.