Application Support Manager
Statut / Status:
Regular, Full time
Emplacement / Location:
Montréal, Quebec
Description du poste / Job Description
The Application Support Manager is responsible for overseeing the maintenance, troubleshooting, and enhancement of enterprise applications to ensure their availability, performance, and usability. This role involves collaborating with business units and working closely with other team members to optimize application functionality and user experience.
Key Responsibilities:
- Lead application support, ensuring efficient resolution of incidents and service requests.
- Develop and implement the best practices, processes, and standards for application support and incident management.
- Collaborate with business units to understand application needs and prioritize enhancements.
- Ensure timely escalation and resolution of critical application issues.
- Maintain detailed documentation, including issue resolutions, troubleshooting steps, and user guides.
- Provide training and guidance to end-users.
- Analyze support trends to identify recurring issues and recommend long-term solutions.
- Ensure compliance with security policies, data protection regulations, and IT governance standards.
Qualifications & Skills:
- Bachelor’s degree in computer science, information systems, or a related field.
- Minimum of 5 years of experience in application support or customer service.
- Proven leadership experience in managing support teams and service operations.
- Familiarity with enterprise applications such as P21 and Workday.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Bilingual in English and French.
Pourquoi se joindre à nous
On est un acteur majeur, engagé dans la transformation énergétique au Canada. Certifié* Great Place to Work®, on offre un environnement de travail convivial, de l’autonomie et du pouvoir décisionnel.
On se distingue par notre :
Partage annuel des profits offert à tous qui s’ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.
Parmi nos avantages :
Programme d’assurances collectives flexible et complet qui s’adaptent aux besoins de chacun.
Ressources santé disponibles 24/7: télémédecine et programme d’aide aux employés (PAE).
REER collectif avec contribution de l’employeur et CELI.
Programme de bourses d’études postsecondaires pour les enfants
Lieux de travail munis de bornes de recharge.
Programme de reconnaissance des années de service.
Joins la grande famille Guillevin : un groupe en plein essor. Viens faire la différence et y faire carrière.
Notre processus de recrutement assure l’égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.
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What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employee’s children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.