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Customer Service Advisor, Junior
6 days ago
Full time role
Hybrid · Sarajevo, Federation of Bosnia an... more
Trio is a global sustainability and energy advisory company that helps large commercial, industrial, and institutional organizations navigate the clean energy transition. We provide integrated strategy and implementation services – in sustainability, renewables, energy procurement, conventional supply, energy optimization and transportation electrification – to help the world’s largest organizations meet their strategic, financial, and sustainability goals.
The Trio family of companies are wholly owned subsidiaries of Edison International (NYSE: EIX).
Position Overview
The role of Customer Service Advisor, Junior requires professionalism, proactivity, and enthusiasm to succeed in a role. Candidates need to have excellent English verbal communication skills and high computer literacy. It requires someone who is hardworking and self-motivated with the confidence and ambition to deliver success to both themselves and the group.
Responsibilities and duties
- Check whether the contract with the supplier became valid from the agreed date, via e-mail or other data sources
- Obtain relevant data from different sources
- Resolve objections
- Check the correctness of the first bill
- Work on change of tenancies
- Work on compensation claims
- Resolve all billing related issues
- Work on meter operator contracts
- Execute additional responsibilities and tasks requested by the line manager
Job qualifications and requirements
- Good command of the English language
- Proficiency in MS Office tools
- Strong organizational and time management skills
- Flexibility
- Strong analytical and problem-solving skills, and capacity for teamwork
Education prerequisites
- High school diploma, Bachelor's degree - desirable, but not required
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Trio is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national original, age, disability, protected veteran status or any other protected status.
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