DNA Quality and Compliance Manager

The Role

To manage the Quality performance of the DNA teams across sites and to drive a high quality culture whilst developing and supporting the BU Quality Champions and ASM(s). 

The Quality & Compliance Manager (QCM) monitors, develops and improves quality and health and safety, including the maintenance and extension of UKAS accreditation for relevant services. The QCM will work with the central quality team to ensure quality incidents are investigated thoroughly and in a timely fashion, root causes analysed and corrective actions implemented. The QCM will also be required to work with Science leads, LPMs and E&R QCM to support scientific and technological advances.

Salary:            Dependent on experience                   

Location:         Birchwood Park with regular travel to Lambeth         

Contract:         Permanent

Hours:             37.5 per week                   

Closing date:   09/04/2025

Key Responsibilities and Accountabilities

• Ensure procedures, processes and systems comply with the Quality Management System including maintenance of SOPs/WIs and associated documentation.
• Prepare for UKAS assessments and act as DNA SPOC for external auditors & Q&C team. Review and consolidate DNA actions from UKAS audits.
• Analyse trends in quality performance to ensure issues are resolved in a timely manner and to continually improve
• Responsible for participating in the annual audit schedule including timely completion of actions
• Develop a robust system to ensure individual quality performance is effectively managed, providing a culture of team responsibility and individual ownership.
• Promptly communicate quality, health and safety, security and environmental incidents or near misses via Q&C SharePoint site
• Ensure completions of incident reports and low level incidents, identifying root cause, implementing actions promptly and assessing effectiveness of actions to agreed timescale.
• Act as the main point of contact for departmental investigations and to work with the lead investigator to ensure root cause is identified and actions implemented promptly
• Measure and report accordingly through developed KPI’s the quality and H&S performance of the team.
• Troubleshoot any adverse trends in performance such as repeat incidents and implement appropriate improvement actions.
• Manage environmental monitoring
• Professionally manage internal and external relationships and day-to-day communications with all stakeholders to create a positive and professional image
• Develop and maintain competency system and training programmes to meet accreditation requirements
• Attendance at customer/stakeholder meetings if required.
• Promote a quality and CI culture – can evidence relevant initiatives/strategies to support this aim
• Maintain knowledge of the direction, services and products of the business.