Service Manager

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland.  Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!

Teledyne Marine Vehicles is seeking a UK based Service Technician to join our unified service team for Slocum gliders and Gavia AUVs with a special focus on the UK Royal Navy. Duties include technical support for RN, other UK and other European users of Slocum gliders, Gavia AUVs , and APEX floats including testing, routine maintenance, troubleshooting, and repair.

Applicants must be willing to travel occasionally to customer sites within the UK as well as factory locations in the US and Iceland for training.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Deliver Slocum and Gavia service and support
  • Answering technical inquiries from customers via website, email, text, phone, etc.
  • Diagnosing, troubleshooting, and repairing complex oceanographic equipment
  • Documenting all repair activities accurately and writing clear and concise repair reports for customers.
  • Travel to customer sites for testing and service as required
  • Conduct Onsite Sea Acceptance Testing at customer locations
  • Conduct on-water testing and calibrations as needed

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 3-5 years of UK Royal Navy experience in the handling and service support of unmanned systems including AUVs and gliders
• Close connection to RN user communities in either mine countermeasures, diving, hydrography / oceanography
• Degree in mechanical or electrical engineering preferred. 2 – 4 years of experience showing ability to diagnose, mechanical, electrical and software issues and provide solutions on complex systems; or equivalent combination of education and military experience may be considered
• Experience assembling equipment, and or repairing electro mechanical systems
• Experience with small boat, and seagoing experience on large vessels, preferred
• Understanding of naval operations of unmanned systems preferred
• Ability to creatively solve customer problems and design solutions based on customer needs
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.

Preferred:

• Candidates must possess, or be able to obtain, a UK security clearance
• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle and move equipment (up to 50 lbs.), at times long distances
• Ability to move around in oceanographic vessels and small boats (ladders, tight spaces)
• Ability to work in the field in adverse weather conditions and adverse working conditions
• Occasional work at non-standard work hours
• This position requires prolonged periods of standing and sitting in a repair lab setting.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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